Disability Services

The Village of Arlington Heights is committed to ensuring that every citizen is afforded an equal opportunity to participate in Village programs, services, facilities and communications. The Village's Disability Services Coordinator works to ensure overall accessibility within the Village of Arlington Heights for people with disabilities. This is accomplished through community education and training, information and referral, advocacy, and through the provision of technical assistance to citizens, their families, businesses, other agencies, and organizations.

Technical assistance is available to the public on such laws as the Americans with Disabilities Act, Fair Housing Amendments Act, Section 504 of the Rehabilitation Act, Individuals with Disabilities Education Act, Illinois Environmental Barriers Act, Illinois Accessibility Code and other pertinent laws and ordinances.

Arlington Heights Programs for Residents with Disabilities:  
  • Emergency 9-1-1 Registration Program 
  • Emergency Weather Warning System for Residents that are Deaf or Hard of Hearing 
  • Refuse Discount 
  • Recycling Bins on Wheels 
  • Service Animal Licensing Fee Waiver 
  • Taxi Subsidy Program 
  • Vehicle Sticker Discount 
  • "Connections" Newsletter 
  • Closed Captioned - Televised Village Board Meetings 
  • Presentations and Workshops 
  • Sign Language Interpreters and Materials in Accessible Formats 


Public Notice : Americans with Disabilities Act: Title II Policy
It is the policy of the Village of Arlington Heights that the Village will not discriminate on the basis of disability in admission to, or operations of its programs, services or activities. The Village of Arlington Heights does not discriminate on the basis of disability in its hiring or employment practices.

This notice is provided as required by Title II of the Americans with Disabilities Act of 1990.

Questions, concerns, complaints, or requests for additional information may be directed to the designated Village ADA Coordinator Monday through Friday, 8:00am to 4:30pm:

David Robb, Disability Services Coordinator
Village of Arlington Heights
Health & Human Services Department 
33 S. Arlington Heights Road, Arlington Heights, Illinois 60005
Phone: 847-368-5793
Fax: 847-368-5980
email:  drobb@vah.com

Individuals who need auxiliary aids for effective communication in programs, services and activities of the Village of Arlington Heights are invited to make their needs and preferences known to the ADA Coordinator This notice is available in accessible formats from the ADA Coordinator.


ADA Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Village of Arlington Heights. The Village's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant as soon as possible but no later than 60 calendar days after the alleged violation to:

David Robb, Disability Services Coordinator
Village of Arlington Heights
Health & Human Services Department
33 S. Arlington Heights Road, Arlington Heights, Illinois 60005
Phone: 847-368-5793
Fax: 847-368-5980

Within 15 calendar days after receipt of the complaint, the Disability Services Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Disability Services Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Village of Arlington Heights and offer options for substantive resolution of the complaint.

If the response by the Disability Services Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Village Manager.

Within 15 calendar days after receipt of the appeal, the Village Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Village Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Disability Services Coordinator, appeals to the Village Manager or designee and responses will be retained by the Village of Arlington Heights for at least three years.



Commission for Citizens with Disabilities
The Village of Arlington Heights is committed to ensuring citizens with disabilities are afforded equal opportunities to participate in Village programs, services, facilities and communications. Arlington Heights has long been a leader in its efforts to encourage full participation and equal opportunity to people with disabilities in all aspects of community life.

The Arlington Heights Commission for Citizens with Disabilities was created in 1984 to identify, evaluate and respond to the concerns of citizens with disabilities in the community. The Commission accomplishes this through the evaluation and analysis of citizen concerns and by the development of protocols, programs and services that are presented as recommendations to the Village Board of Trustees for consideration.

Commission Initiatives Include: 
  • Taxi Subsidy Program 
  • 911 Emergency Registration 
  • Emergency Weather Warning System for Deaf and Hard of Hearing Residents 
  • Sign Language Interpreters at Public Meetings and Events
  • Refuse Discount 
  • Vehicle Sticker Discount 
  • Service Animal License Waiver 
  • Recycle Bins on Wheels 
  • Speaker Series 
  • Connections Newsletter - provides current information about disability issues.  To view a current newsletter, click here.
  • Public Awareness - through public appearances, promoting Disability Awareness Month, participation in local events and print media. 
Presentations & Workshops: 
  • Emergency Preparedness Training presented by Arlington Heights Police & Fire Departments and the American Red Cross 
  • Disaster Preparedness Training for Persons with Disabilities presented by Arlington Heights Police & Fire Departments 
  • Disability (Employment) Awareness Month - Employment Panel 
  • Financial Planning for Elderly Parents 
  • Financial Planning for Families with Children/Adult Children with Disabilities
  • American Sign Language Classes for Village Staff and Residents 
  • ADA Titles II and III Workshops - Filmed and Captioned 
  • Home Safety Workshop 
  • Illinois Accessibility Code Training 
  • Disability Sensitivity Training
Awards:
  • 2002 : Progress Center for Independent Living – Liberty Award 
  • 1995 : National Organization on Disability/J.C. Penney Company/U.S. Conference of Mayors: First Place - Outstanding Community
  • 1994 : United States Conference of Mayors: Exemplary ADA Implementation Award 
  • 1992 : Foundation For Hearing and Speech Rehabilitation - Distinguished Advocate 
  • 1991 - 1992 : National Organization on Disability: First Place - Community Partnership Award
  • 1991 : Progress Center for Independent Living - Roster of Honor 
  • 1990 - 1991 : National Organization On Disability: Honorable Mention Community Partnership Award
The Commission for Citizens with Disabilities meets the second Tuesday of every month at 7:00pm in the Buechner Room at Village Hall.   The meetings are open to the public.  Should you have a disability that requires use of auxiliary aids or services, such as an American Sign Language Interpreter, captioning or materials in accessible formats, please contact: David Robb, Disability Services Coordinator Village of Arlington Heights 33 S. Arlington Heights Road Arlington Heights, IL 60005.  Phone 847-368-5793, Fax 847-368-5980, or email drobb@vah.com.


Village of Arlington Heights | 33 S. Arlington Heights Road Arlington Heights, IL 60005 | 847.368.5000

www.vah.com