Village of Arlington Heights


FAQ's

 

Building & Life Safety Department

How can I find out what Village approvals are required for my proposal?

I am modifying the outside of an existing structure. Do I have to appear before the Design Commission?

Can I submit applications to the Design Commission and Plan Commission simultaneously?

How long is the review process for my permit?

How can I make the process go faster?

What if I’m just thinking about renovating or expanding my business? Will the Village help me before I spend a lot of money on fees and drawings?

Where can I find my real estate index number?

What is a contractor’s proposal?

Where can I find my plat of survey?

What is the difference between plan review fees and permit fees?

What if there is a rejection or a correction needed for my permit application?

What is the purpose of the refundable bond?

When can I expect the bond to be refunded?

What is J.U.L.I.E.?

Does my contractor have to be registered with the Village?

What is a “stop work” order?

What do I do with the permit placard I was given?

What is a “job site” copy?

How do I schedule an inspection?

What inspections are required?

What are the hours for construction in the Village of Arlington Heights?

What is a spotted plat and when is it needed?

What if I want to make changes to my plans, as work on the project progresses?

What if the general contractor or any of my subcontractors change, as work on the project progresses?

What is an Architect’s Letter?

What is a Certificate of Occupancy and when is it issued?

What do I need for a building permit and how do I apply?

How long is the building permit valid?


Arlington Heights Medical Reserve Corps

Q: Why should I join?


A: Why should I join?
  • The satisfaction of giving back
  • The urge to take action in your community
  • The desire to make a difference when you are needed most
  • The feeling you had, as you watched scenes of disasters on TV and you wanted to do something
The MRC will help you be right where you need to be during a disaster situation, applying your skills where they are needed most.  We strive to support capable, prepared, and knowledgeable volunteers to ensure that the citizens of Arlington Heights remain as healthy as possible in the face of a disaster.

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Q: Am I eligible?


A: All licensed medical professionals are encouraged to join.  Medical professionals include doctors, nurses, EMT’s, veterinarians, chiropractors, LPN’s, physicians’ assistants, mental health professionals, and many others in the health care field.  If you do hold a medical license, that license will be verified to determine your ability to perform certain tasks during a disaster.

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Q: What about my family?


A: We recognize that during any disaster your family will be your first priority, so our volunteer training begins with family preparedness.  If your family is not ready for a disaster, then you will not be able to leave them.  With proper preparation and training, our volunteers and their families are ready for a disaster in Arlington Heights.

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Q: Will I be trained?


A: All volunteers are asked to complete our Orientation course and chose from three levels of volunteerism. Emergency Only participants will complete this course and become active only in the case of a disaster.  Limited participants will receive notification of training drills, exercises and all emergency events.  Active participants are willing to be involved in the development of all training opportunities, training drills, exercises, and emergency events.  No times and dates have been set for these trainings, as we are still in the development stages.

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Q: Why is signing up now so important?


A: In previous national disasters, such as September 11th, 2001, and hurricane Katrina, the local public health infrastructure was overwhelmed and needed help.  Volunteers arriving at the incident site, without being trained, without known credentials or without being affiliated with an organization, often hurt instead of help recovery efforts despite their best intentions.  Through hard lessons learned, we now know counties experiencing a disaster situation need pre-credentialed, screened and trained medical professionals.  The MRC meets these needs by providing an organized, rapid response of medical volunteers in a disaster.

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Q: Can I self deploy?


A: No.  Volunteers must wait for a phone call from the Arlington Heights Emergency Management Agency before deploying to the site.  This allows responders to better control the incident scene, allows us to communicate important messages to better prepare each volunteer for service, and allows us to track all volunteers at the scene so that the response can be safe for everyone.

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Building & Life Safety Department

Q: How can I find out what Village approvals are required for my proposal?


A: In order to find out if your use and/or development is allowed in the proposed location, you should contact the Planning and Community Development Department and ask to speak with a Development Planner. The next step would be to contact Building Services.

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Q: I am modifying the outside of an existing structure. Do I have to appear before the Design Commission?


A: Appearance before the Design Commission depends upon a number of factors, such as scope of work and location of building. It is best to contact the Planning and Community Development Department to discuss the proposal at a conceptual level to understand the Design Review requirements and whether Design Commission review is necessary or if it meets the criteria for Administrative Review.

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Q: Can I submit applications to the Design Commission and Plan Commission simultaneously?


A: Yes. However, it is important to remember that projects requiring both Design Commission and Plan Commission review are forwarded to the Village Board for action simultaneously. Therefore, it is important to work with the staff liaisons to these Commissions to ensure that your application timing works.

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Q: How long is the review process for my permit?


A: All applications submitted are reviewed for conformance to appropriate Village codes before a permit can be issued. The review time for most projects is approximately 2-3 weeks. Larger projects may require more review time, depending on the scope of work.

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Q: How can I make the process go faster?


A: To minimize the time it takes to go through both the development review and building permit process, be sure that the information submitted is complete. Often times projects are delayed due to insufficient information being submitted.

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Q: What if I’m just thinking about renovating or expanding my business? Will the Village help me before I spend a lot of money on fees and drawings?


A: Yes, for large projects, the Staff Development Committee will be glad to review your preliminary plans before you make a formal application. The Committee, consisting of all the reviewing departments in the Village, will review your plans to help identify any major issues before proceeding. Call the Planning and Community Development department (847-368-5200) to discuss your plans and schedule a Staff Development Committee review.

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Q: Where can I find my real estate index number?


A: The real estate index number can be found on the property tax bill that you receive from the Tax Assessor.

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Q: What is a contractor’s proposal?


A: The contractor’s proposal is a written estimate from the contractor that outlines the scope of work being done and the cost. If the homeowner is acting as his/her own general contractor, they are required to submit their own written summary of the work being done and the cost.

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Q: Where can I find my plat of survey?


A: The plat of survey can be found with the mortgage papers that you received from your lender when you closed on your property. If you do not have your plat of survey with these papers, please call your lender to have them send you a copy. If there has ever been a permit on your property, you can try to find it on microfilm located at Building Services. This process requires searching through the film on your property. If you cannot find it in either of these locations, you can hire a land surveyor to create a new plat of survey.

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Q: What is the difference between plan review fees and permit fees?


A: The plan review fee covers the cost of reviewing the plan for compliance with Village codes. The permit fee covers the cost of inspections, office assistance and permanent storage of your documents. The plan review fees are paid at the time of application and the permit fees are due at the time of pick-up.

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Q: What if there is a rejection or a correction needed for my permit application?


A: If there is a rejection, by any reviewing department, a correction report will be mailed or faxed to the permit applicant after the plan has been reviewed by all reviewing departments. If this involves changes to your architectural drawings, a cover letter with the architect’s signature and seal describing the change is required, as well as three new sets of architecturally clouded drawings. All revisions should be in 3 sets and submitted directly to Building Services. Building Services will then route the plans to the appropriate department. Revisions can take 2-3 weeks to process.        

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Q: What is the purpose of the refundable bond?


A: The refundable bond provides assurance that work will be completed in the manner for which it was approved and that all work is inspected, as required. The bond is also a security for public property such as curbs, walks, parkway trees, etc. A fee will be deducted from the bond for each failed inspection, including projects which are not ready when the inspector arrives. If no extensions have been granted, the bond will be forfeited on those permits not completed within one year.

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Q: When can I expect the bond to be refunded?


A: Building Services will begin processing the refund as soon as the final inspection is approved and a Certificate of Occupancy is approved. Generally, it takes four to six weeks for the refund check to be sent out. For concrete/asphalt/brick work, the permit covers one pre-pour and one final inspection by Building and Engineering. Additional inspection charges will be deducted from the bond on file. Approved pre-pour and final inspections are required for bond refund. If there is not a pre-pour inspection, the bond will be forfeited.

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Q: What is J.U.L.I.E.?


A: J.U.L.I.E. stands for “Joint Utility Locating Information for Excavators.” Upon receiving your permit, call J.U.L.I.E. and they will visit your property and mark the location for underground utilities. Call J.U.L.I.E. toll free at 811.

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Q: Does my contractor have to be registered with the Village?


A: Yes. Anyone, other than the property owner, who is doing work in the Village of Arlington Heights, even without compensation, must be registered as a contractor. This process involves filling out the contractor’s license application and paying all applicable fees. All contractors must be licensed prior to the issuance of the permit.

When applying for permits, please investigate whether you must be bonded as well. Wrecking contractors require a $20,000 surety bond and sewer contractors require a $10,000 surety bond in favor of the Village of Arlington Heights. Only wrecking and sewer contractors are required to have a bond. Roofing contractors are also required to provide a copy of their state roofing license. 

Electrical, plumbing and fire alarm contractors are exempt from filling out the contractor’s license. Instead, they are required only to submit a copy of their license with each permit submittal.

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Q: What is a “stop work” order?


A: A “Stop Work Order” is issued for jobs that are not being completed in accordance with the approved plans or for jobs that are started without a permit. When a “Stop Work Order” is issued, no work may take place on the job site until the “Stop Work Order” has been removed. In instances where a building permit was applied for after construction has begun on a project, the amount of the fee shall be two times the original fee.

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Q: What do I do with the permit placard I was given?


A: The permit placard must be displayed in a manner which is clearly visible to the public from the street.

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Q: What is a “job site” copy?


A: A “Job Site” copy is a set of approved plans by the Village stamped and signed by the Director of Building & Health Services. The “Job Site” copy is to remain on the job site for the Village Inspectors. Inspections will not be made unless this set is available at the construction site. The “Job Site” copy is issued to the applicant, when the permit is issued. If applicable, any notes from the Village plan reviewers will be transferred to the official “Job Site” copy at that time. This “Job Site” copy also includes revisions and addendums that were submitted. The transferring of comments to all sets of plans is the responsibility of the applicant and any omission does not relieve the applicant from complying with the comments.

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Q: How do I schedule an inspection?


A: All of the Village’s inspectors are trained in their specialties. While they cannot design your project, they are more than willing to offer advice to assist you in completing the job as quickly and easily as possible. If it is necessary to have any inspector stop by your project for assistance, please let Building Services know when you call.

Inspections are mandatory while work is in progress to ensure that construction complies with approved plans and code regulations. Required inspections for your project are listed below and on your permit placard. Inspections must be scheduled with Building Services, (847) 368-5560, at least 24 hours in advance and 48 hours for final inspections.

 

Rule of thumb about inspections:

1. To schedule an inspection, call Building Services at least 24 hours prior to the time you want the inspection to occur.   

2. Your permit number is required in order to schedule an inspection.

3. Specific inspection times are not available.

4. Make sure that work to be inspected is complete before you call for the inspection. (You will be charged a nominal fee for failed inspections, including projects which are not ready when the inspector arrives).

5. Make sure all final inspections have been approved before you make final payment to your contractor.

6.You must be ready for the inspection. The inspector (s) will not re-inspect your job on the same day. If you are not ready the first time, you will need to call the       
office and re-schedule for the following day and, if applicable pay a re-inspection fee. (Payment of re-inspection fee (s) are for jobs where there is not a cash bond on file).

7. For concrete/asphalt/brick work, your permit covers one pre-pour and one final inspection by Building and Engineering. Additional inspection charges will be deducted from the bond on file. Approved pre-pour and final inspections are required for bond refund. If there is not a pre-pour inspection, your bond will be forfeited.

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Q: What inspections are required?


A: The following is a list of (but not limited to) required inspections:

1.   CONCRETE/BRICK WORK (Prior to placement & final)
      (BACKFILL REQUIRED PRIOR TO FINAL)
2.   FOUNDATIONS
3.   DRAIN TILE/DAMPPROOFING (Prior to backfill)
4.   APPROVED SPOTTED PLAT (Prior to framing)
5.   FIREPLACE
6.   ROUGH-IN ELECTRICAL
7.   ROUGH-IN PLUMBING
8.   FRAMING
9.   INSULATION (Prior to drywall)
10. BASEMENT – GARAGE FLOORS – STOOPS
11. ARCHITECT’S LETTER (Prior to final)

COMMERCIAL FINAL: BUILDING, ELECTRICAL,  PLUMBING,  FIRE, HEALTH, GRADES, LANDSCAPING (If applicable)
     
RESIDENTIAL FINAL: BUILDING, ELECTRIC, PLUMBING, ENGINEERING (If applicable)

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Q: What are the hours for construction in the Village of Arlington Heights?


A: Construction or remodeling activity on private property that generates loud or disruptive noises shall not start before 7:00 a.m., Monday through Friday 8:00 a.m. on Saturdays and Sundays. Activities shall cease each day no later than 7:00 p.m. Monday through Friday and 6:00 p.m. on Saturdays and Sundays. Exceptions to this provision may only be granted by the Village Manager.

Information on hours of construction and other building operation guidelines can be found in Chapter 23-110 of the Village Municipal Code.

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Q: What is a spotted plat and when is it needed?


A: After placement of the foundation for new structures, a spotted plat of survey showing the exact location of the foundation on the lot and top of foundation elevation must be submitted to Building Services for approval. No framing on the foundation shall be permitted to occur prior to the approval of the spotted plat of survey. Allow at least 2-3 business days for survey approval.

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Q: What if I want to make changes to my plans, as work on the project progresses?


A: Be sure to obtain permission from Building Services prior to making any changes to the approved plans. If modifications are made after Design Commission approval, then the Planning and Community Development Department must review for substantial compliance. Submit clouded, revised elevations and plans along with a written statement regarding the changes on the scope of work to the Planning and Community Development Department for review. For all changes made, an addendum permit application is required. If the drawings change, a cover letter with the architect’s signature and seal describing the change is required, as well as three new sets of architecturally clouded drawings. If this involves changes to electrical and/or plumbing, a new electrical and/or plumbing permit application is also required. These plans will need to be reviewed by Building, Engineering, Planning and Community Development, and all other applicable departments. Revisions may take an additional 2-3 weeks to process.

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Q: What if the general contractor or any of my subcontractors change, as work on the project progresses?


A: If the general contractor or any of the subcontractors change, a letter from the owner stating the change from the old contractor to the new contractor is required. The new contractor is also required to be licensed in the Village of Arlington Heights.

If the plumber or electrician on the project is changed, a new permit application is required with a copy of the new plumber/electrician’s license. A letter from the general contractor stating the change from the old contractor to the new contractor is also required.

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Q: What is an Architect’s Letter?


A: For all permit work executed with documents prepared by a structural engineer or architect, a letter indicating completion and code compliance must be prepared by the design professional and submitted to Building Services prior to scheduling the final inspection. The statement must be dated, signed, and sealed by the design professional and submitted 48 hours in advance of the final inspection.

To ensure accurate statements it is the design professional’s responsibility to thoroughly inspect all work prior to preparing the letter. All required building systems must be on line and checked out before the inspections take place. The design professional must state that to the best of their knowledge, information, and belief, the structure and all related systems comply in all respects to all applicable codes and match the Village-approved permit drawings.

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Q: What is a Certificate of Occupancy and when is it issued?


A:

Certificate of Occupancy

A Certificate of Occupancy indicates the completion of work for which a permit was issued and must be obtained prior to any occupancy of a structure. The certificate is issued once the structure has been satisfactorily inspected and is in a condition suitable for occupancy.

 

Temporary Certificate of Occupancy

A Temporary Certificate of Occupancy can be issued, for a minimal fee, before the completion of the entire scope of work covered by the permit. The Temporary Certificate of Occupancy will be issued provided that the structure can be occupied safely and that there is no danger of endangering life or public welfare during the completion of the project. The Temporary Occupancy Certificate will be good for 30 days and the occupancy will be discontinued, unless the inspector has issued a Final Certificate of Occupancy.

After receiving the final inspections, the applicant will be required to fill out the Request for Occupancy form to receive the Certificate of Occupancy. The Building Inspector who inspected the project will notify the applicant within 5 business days when the Certificate of Occupancy is ready.

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Q: What do I need for a building permit and how do I apply?


A:

Please contact Building Services at (847) 368-5560 before doing any work to determine if you need a permit and what is necessary to apply for your permit. Building Services has checklists available that will guide you through what is required to apply for a building permit. Only fully completed permit submittals can be accepted for review and approval. Once you have all the necessary documents, submit them directly to Building Services. Building permits must be obtained before work begins. Work started without a permit will be stopped by Building Services, and will be charged two times the permit fee. Be smart, call before you start!

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Q: How long is the building permit valid?


A: Work authorized by a permit must begin within six months from the date the permit was issued and must also be completed within one year. Work extending beyond these time frames requires approval by the Director of Building & Health Servcies. To obtain approval, fill out the permit extension letter and submit to Building Services.

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Clerk's Office

Q: Where do I file a Notice of Foreclosure for residential real estate in Arlington Heights?


A: Pursuant to 735ILCS 5/15-1503, a copy of the notice of foreclosure for residential real estate located within the Village of Arlington Heights should be sent to:
Legal Department
Village of Arlington Heights
33 S. Arlington Heights Road
Arlington Heights, IL  60005

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Q: I have questions about voting. Who do I contact?


A: The Village Clerk's Office handles Voter Information questions, including Absentee Voting, Early Voting, Voter Registration and all other general voting issues.  Please contact the Village Clerk's Office at 847.368.5540.  These questions can also be answered by checking www.cookcountyclerk.com/elections.

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Q: Where can I find information on my Polling Place?


A: For the most up-to-date Polling Place information, please contact the Village Clerk's Office at 847.368.5540 or go to
www.cookcountyclerk.com/elections/voterprofile.

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Engineering Department : MFT Reconstruction

Q: I need more parking notices, how do I get more?


A: Call the Engineering Department at 847.368.5250 and notify them of the amount of extra parking notices needed. 

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Q: How long is construction going to take?


A: From the removal of the concrete curb and gutter to the placement of the final surface layer of asphalt (not including sod restoration), construction is estimated to take 8 to 10 weeks for Street Rehabilitation and 10 to 12 weeks for Street Reconstruction, with the most disruptive part of construciton lasting 4-6 weeks.

The estimated substantial completion date for the 2015 Construction program is August 28. However, sod restoration will not take place until September.

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Q: How long will I be out of my driveway?


A: The Contractor has 15 working days to get residents back into their driveways. If the Contractor cannot replace your driveway permanently at that time, the driveway will be temporarily filled with stone or asphalt grindings. However, inclement weather may delay the replacement of your driveway apron. 

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Q: Will my whole driveway apron get replaced?


A: In areas with sidewalk - yes. For this Street Program we replace the driveway approach from the sidewalk to the back of curb.
In areas without sidewalk - the project engineer or inspector will determine how much of the driveway approach will be replaced.

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Q: Will my driveway approach be replaced with asphalt or concrete?


A: For the 2015 Reconstruction Program only, ALL driveways, regardless of the existing material (asphalt or concrete), the driveway approach will be replaced with concrete.

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Q: I have a brick aproach, who removes and replaces the bricks?


A: The least amount of bricks as possible are removed and stacked on the driveway approach by the contractor. It is the resident’s responsibility to replace the bricks. The bricks should not be replaced until the concrete curb has been poured and allowed to cure for a minimum of 3 days. Please coordinate this work with the Project Engineer.

The Village does offer the option to have your driveway approach replaced with concrete at no expense to the resident. Please contact the Project Engineer, Briget Schwab, if you would prefer this option at 847.368.5257 or email her at bschwab@vah.com.

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Q: I just had my driveway approach replaced, do you have to remove and replace it?


A: If requested by the resident, we will attempt to save a new driveway approach that is in good condition. However, each new driveway approach requested to be saved is evaluated on a case by case basis and not all situations will allow the Village of Arlington Heights to save the approach due to grading and elevation issues.

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Q: I have a sprinkler system and/or dog fence, how should I mark it?


A: Mark the sprinkler system by circling the sprinkler heads and/or underground dog fence with paint, or by using a flag to designate the locations at the edge of sidewalks, curbs, and driveway aprons. All sprinkler systems and dog fences in the Village right-of-way are the responsibility of the homeowner and the Contractor will not be held liable for any damage

It is recommended that any sprinkler system or dog fence that is within two feet of Village limits should be moved prior to construction taking place.

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Q: I am moving or having work done on my house, will my move or house construction be affected by the street construction?


A: Please notify the Project Engineer, Briget Schwab, at 847.368.5250. Every attempt will be made to make the move or construction go as smoothly as possible. 

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Q: What are the differences between Street Resurfacing, Street Rehabilitation, Street Reconstruction, and Street Widening?


A: Street Resurfacing - This category of work applies to the majority of streets. Streets selected for this program are in the beginning stages of deterioration. This is a maintenance program intended to extend the life of the street. Intermittent curb and sidewalk are removed and replaced and the street is milled and resurfaced. 

Street Rehabilitation - At this stage of deterioration, the curb and gutter is no longer functioning properly but the main part of the street is still in fair condition and no subbase failure is observed. All curb and gutter is removed and replaced, and a street patch is placed in front of the new curb and gutter. The entire street is then milled and resurfaced. This project may require grade changes and therefore, all driveway approaches are completely removed and replaced from the sidewalk to the curb. This program also includes intermittent sidewalk and drainage structure repair. 

Street Reconstruction - At this stage of deterioration, the curb and gutter is no longer functioning properly, subbase failure is observed, and the main part of the street is in poor condition. The entire street is removed down to the subgrade including the curb and gutter. The curb and gutter is installed and the street is replaced with full depth asphalt. This project may also require grade changes so the driveway approaches are completely removed and replaced from the sidewalk to the curb. This project also includes intermittent sidewalk and drainage structure repair. 

Street Widening - Streets are widened when the existing width does not meet the minimum Village standard, and there is enough right-of-way to complete the widening. New curb and gutter is installed, and the street is patched from the existing edge of pavement to the proposed curb and gutter. The remaining portion of the street is milled and resurfaced. Grade changes are necessary for this project. Consequently, driveway approaches are completely removed and replaced from the sidewalk to the curb. This project also includes intermittent sidewalk and drainage structure repair. 

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Q: What if I have special needs due to an injury, illness, disability, or medical conditions?


A: Please notify the Project Engineer, Briget Schwab, at 847.368.5250 or email her at bschwab@vah.com

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Q: My question has not been answered, who do I call?


A: Please contact the Project Engineer, Briget Schwab, at 847-368-5257 or email her at bschwab@vah.com.

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Q: Do the wood construction stakes mean my street is going to be widened?


A: Not in most cases; the construction stakes are an offset from the existing back of curb and used as an elevation guide during construction. If your street is to be widened, we will indicate this in the first construction notice you receive. 

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Finance Department

Q: Can I pay my water bill online?


A: Water bills can be paid online. If you do not currently have a PIN number, you will need to call one of our water billing clerks at 847.368.5521 or 847.368.5520 and request one.

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Q: Can I pay a parking ticket online?


A: Parking tickets may be paid online. You will need to have the parking ticket number or the license plate number and the state. Also, both water bills and parking tickets can be paid by phone by calling one of our cashiers at 847.368.5531 or 847.368.5522, can be mailed in with payment, or paid for in person at the Finance counter in Village Hall located at 33 S. Arlington Heights Rd.

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Q: Where can I purchase a parking permit?


A: Parking permits can be purchased at our Finance Counter in Village Hall located at 33 S. Arlington Heights Rd. If you have any questions or would like to purchase and pay for them by phone, you may call one of our cashiers at 847.368.5531 or 847.368.5522.

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Q: Does Arlington Heights have a real estate transfer tax?


A: No, there is no real estate transfer tax in Arlington Heights.

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Q: Can I pay for my vehicle stickers or animal licenses online?


A: Yes.  However, if you should have any questions or need to transfer vehicle information for a previously purchased sticker you must contact the Finance Department.  Vehicle sticker & animal licenses can be mailed in with the application and payment or can be paid for in person at the Finance counter in Village Hall located at 33 S. Arlington Heights Rd. You can find a copy of the application form in our online Document Center.  Village stickers and dog licenses are due January 1st. They go on sale October 1st. New residents can get a prorated sticker after July 31st but it must be done in person at the Finance  counter in Village Hall. Please note: Purchases made after January 1st will incur a late charge.

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Q: What is the current sales tax in Arlington Heights?


A: Food & Drug is 2.25%; Auto Sales is 8.25%; Prepared Food & Liquor is 11.25%; All Other is 10.00%. (1/1/16)

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Fire Department

Q: How can I become a Firefighter in Arlington Heights?


A: When the Department is testing (currently every two years), contact information will be provided on the first page of the Village's web site. At other times, call Human Resources at 847.368.5161.

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Q: How many Firefighters does the Arlington Heights Fire Department have?


A: The Department currently has 110 sworn personnel.

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Q: Are Arlington Heights Firefighters required to be Paramedics?


A: All new hirees may be required to attend Paramedic school depending on the needs of the Department. However, it is not necessary to be an EMT-B or a Paramedic at the time of hiring.

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Q: How many fire stations does the Department have?


A: The Department has four fire stations. They are located at 300 E. Sigwalt St., 1150 N. Arlington Heights Rd., 2000 S. Arlington Heights Rd. and 3030 N. Arlington Heights Road.

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Q: How can I dispose of hazardous materials?


A: Contact the Health Department at 847.368.5760 or the regional EPA Office at 847.294.4000 for information about hazardous materials drop-off sites.

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Q: Can we schedule a fire engine presentation or station tour?


A: Yes, contact us at 847.368.5450 and we will be happy to assist you.

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Q: When I call for an ambulance, why does a fire truck arrive with or before it?


A: In addition to an ambulance, we send another vehicle, a fire truck or perhaps a squad, on all emergency medical calls. The personnel manning these vehicles are all trained emergency medical technicians and can assist the ambulance crew with equipment, patient assessment and transportation if needed.

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Q: Why do I sometimes see emergency vehicles from other towns working in Arlington Heights?


A: At times, several calls for service, particularly ambulance service, will come in at the same time. If all our equipment is busy, or we require extra manpower and equipment to handle a fire, help will be dispatched from a neighboring town. These Mutual Aid and Automatic Aid Agreements work both ways, so you may see our personnel working in other towns as well.

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Q: Should I place decals on my children's bedroom windows to alert Firefighters to their location in case of fire?


A: The Arlington Heights Fire Department, like the National Fire Protection Association, does not recommend this practice. Our Firefighters are trained to make a thorough, systematic primary and secondary search of the entire home in the event of fire. Also, children should be taught the basics of home escape planning and not rely on being rescued. They need to know what to do when the smoke alarms sound, two ways out of every room, to crawl low under smoke, gather at a meeting place, and call the fire department from outside the burning building. Also, these window decals may call attention to an area of vulnerability in the home, which could put the children or the entire household at risk for intruders.

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Health Services Department

Q: Can a nurse visit my homebound parent?


A: Nursing Services does provide homebound residents who do not qualify for Home Health Care.  For more information:  http://www.vah.com/departments/health_services/nursing.aspx

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Q: My power was off for several hours. How do I know if the food in my refrigerator and freezer is safe to eat?


A: It depends on how long the power was off and whether you opened the refrigerator or freezer doors after your power was lost.  Most refrigerators and freezers not opened will maintain temperature for quite some time.  Refrigerators can usually maintain a safe temperature for 8-12 hours; while freezers, if kept closed, can maintain a safe temperature for 24-48 hours.  If the refrigerator or freezers have been opened, much of the temperature holding capacity has been lost.  "When in doubt, throw it out!"

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Q: Does the Village offer health screenings for residents?


A: Health screenings are available through Nursing Services in the Health Department at Village Hall and the Senior Center.  For more information:  http://www.vah.com/departments/health_services/nursing.aspx

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Q: How can I dispose of syringes, needles, prescription, and over-the-counter medicine?


A:

Syringes can be taken to the Senior Center at 1801 W. Central Road for disposal during regular Senior Center hours.  Medicine can be dropped off the 1st Thursday of each month (except July) from 11:00am-1:00pm.  Call 847-253-5532 for more information.

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Q: How do I dispose of latex paint?


A: If you reside in a single-family home, you may dry out latex paint and leave it at the curb (with the lid removed) for collection by Groot. Kitty litter or commerical paint hardener can be added to paint to speed the drying process.

If you live in a multi-family dwelling, you need to ask your landlord or association.

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Q: What items can I recycle or dispose of at the Senior Center?


A:

The Senior Center, 1801 W. Central, accepts household batteries (including rechargeable AA, AAA, C, D, & 9V) and Sharps disposal during regular business hours.  They also accept prescription and over the counter medications the first Thursday of each month from 11:00am-1:00pm.  847-253-5532

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Q: What items can I recycle at the Village of Arlington Heights?


A:

Health Services in the Village of Arlington Heights, 33 S. Arlington Heights Rd., accepts household batteries (including rechargeable AA, AAA, C, D, & 9V), CFL bulbs, eye glasses, ink cartridges, mercury thermometers, and thermostats during regular business hours.  847-368-5760

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Q: Where can I get a recycling cart or refuse cart?


A: Recycling and refuse carts are available by calling Groot at 800-244-1977.

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Q: Is smoking regulated in Arlington Heights?


A: The Smoke-Free Illinois Act went into effect on January 1, 2008, which prohibits smoking inside public places, workplaces, and outdoors within 15 feet of entrances, exits, windows, and ventilation intakes.

The smoking of "Alternate Nicotine Products", which includes e-cigarettes, is also prohibited and was added to the Arlington Heights Clean Indoor Air Ordinance in July 2014.

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Q: How early can I put my garbage, recycling, and landscape waste out for collection?


A: Do not place items at the curb before 7:00pm the day before collection April through October or before 4:00pm November through March.

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Q: How do I dispose of household hazardous waste?


A: Household hazardous waste must be disposed of at a Household Hazardous Waste collection site.  There are four permanent sites - Chicago, Naperville, Rockford & Gurnee.  These are sponsored by the Illinois Environmental Protection Agency.  For more information go to: http://www.epa.state.il.us or www.swancc.org or call 847-724-9205.

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Q: How do I recycle electronics?


A: Electronic recycling information can be found on the Solid Waste Agency of Northern Cook County (SWANCC) web site.  www.swancc.org or by calling 847-724-9205.


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Q: How do I dispose of landscape waste?


A: Landscape waste must be stickered.  A user fee is charged for the collection and composting of landscape waste for single-family homes.  You may prepay for a landscape collection subscription for the year - landscape waste must be in landscape waste paper bags, approved landscape waste carts, or bundled.  Stickers may be purchased from the Village Finance Dept., Senior Center, or local retailers and must be affixed to landscape waste paper bags or bundles.  For more information:   www.groot.com or call 800-244-1977.

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Q: Can I get a TB skin test?


A: TB skin tests are offered during our Monday afternoon Wellness Clinic at Village Hall from 3:00pm-4:30pm.  This is a Walk-in clinic, appointments are not necessary. The cost is $10 and requires a return visit the following Thursday between 8:00am-4:30pm for results.  No residency restrictions.  Please call 847-368-5760 for more information.

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Q: How can I test my home for radon?


A: Call Health Services at 847-368-5785 for information and an appointment to pick up a Radon Test kit. 

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Q: Can my children receive immunizations at the Immunization Clinic?


A: Immunization Clinics are open to Illinois children 0-18 years of age who are VFC eligible.  They must meet one of the following criteria: has Medicare Title 19 insurance verified in MEDI, does not have health insurance, is American Indian or Alaskan Native, or is under-insured (private health insurance does not cover vaccines).  

 
Those with Medicare Title 21 or CHIP (State Funded) do not qualify and should contact their insurance provider.

Immunization Clinics are held in Health Services the 2nd Monday of every month.  Reservations are required and made after receiving immunization records. Fax to 847-368-5980 or email healthmail@vah.com.  The cost is $10 per shot.

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Human Resources & Employment

Q: Where is the Human Resources Department located?


A: The Village of Arlington Heights Human Resources Department is located on the third floor of Village hall.

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Q: How do I know what positions are available?


A:

You may inquire about position openings in any of the following ways:

  • Check the employment page
  • Visit the Human Resource department and check the bulletin board located near our front desk.
  • Contact the Human Resource Department directly:
    • Phone: (847) 368-5161
    • Fax: (847) 368 - 5990
    • Email: jobs@vah.com
    • Mail:
Village of Arlington Heights
Human Resource Department
33 South Arlington Heights Road
Arlington Heights, IL 60005

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Q: How do I apply for a position?


A: If you would like to apply for a position with the Village of Arlington Heights, you may do so in one of the following ways.
  1. Pick up an application from the Human Resources Department.
  2. Download an interactive application from the Employment page. The application can then be submitted directly to our email address.
  3. You also have the option to print your application once it has been completed. It can then be submitted to the Human Resources Department in person, mail or fax. For contact information, please read the FAQ section located on the Human Resources page.

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Q: How do I know that my application has been received?


A: The Human Resources Department will send out notifications of receipt to applicants who apply for open positions. If you would like to ensure that our department has received your application, you may call the Human Resources Department directly and we can verify the receipt of your application. For contact information please read the FAQ section located on the Human Resources page.

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Q: How long will my application remain on file?


A: All applications are “active” for six months from the date they are received. If a position becomes available after that six month period, you may call the Human Resources Department directly and activate your application for another six months.

For contact information please read the FAQ section located on the Human Resources page.

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Q: Pre-Employment Testing


A: Should you be selected for an interview, you may be required to a take a pre employment test. Notifications of pre employment testing will be listed on the position posting.

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Q: Application deadlines


A: All applications must be received by the Human Resources Department by 5:00pm of the closing date indicated on the position posting.

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Q: Applying for an entry level Police or Fire position


A:

General Qualifications:

  • Is a citizen of the United States
  • Possesses the qualifications required by the Statues of the State of Illinois
  • Possesses a valid driver’s license
     

Age Requirements:

  • No less than 21 years of age and shall be under 35 years of age. The age limitation does not apply to any person employed as a police officer or firefighter, as applicable, in a regularly constituted police or fire department.


Education Requirements:

Police Officers:

  • Applicants must show evidence of having satisfactorily completed a high school educations or its equivalent and must also possess an associate’s degree or 60 semester hours of credits from an accredited institution.
Firefighters:
  • Applicants must show evidence of having satisfactorily completed a high school education or its equivalent.

 

Physical Agility Requirements and Medical Examination:
Applicants for any position must possess the standards of health and fitness necessary to perform the duties of the position

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Q: Applying for a Certified Police Officer position


A: All persons possessing certification from the Illinois Law Enforcement Training and Standards Board may be considered for accelerated entry (referred to as “certified entry candidates”).

Certified entry candidates must first meet all of the following criteria:

  • Previous status as a police officer in the State of Illinois for one year after completion of a probationary period.
  • Currently in good standing in the police department in which the persons serves.
  • Possesses substantially equivalent skills and abilities as a Village of Arlington Heights Police Officer who has completed the probationary period, as determined by the Village.
  • Possess an associate’s degree or 60 semester hours of credit from an accredited institution.
  • Taken and passed such examinations as the Commission deems necessary to determine fitness for duty as a police officer.

Certified entry candidates who have been determined by the Commission to meet the aforementioned requirements will not be required to attend an orientation or take the written examination. For such candidates, the examination process may consist of a background investigation, oral interview, polygraph, psychological examination, physical agility examination, and medical examination.

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Legal Department

Q: Where can I get a Freedom of Information Act request form?


A: Freedom of Information Act (or FOIA) guidelines and forms can be obtained through the Legal Department.  All FOIA documents are also available online in PDF format.

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Q: Where do I file a Notice of Foreclosure for residential real estate in Arlington Heights?


A: Pursuant to 735ILCS 5/15-1503, a copy of the notice of foreclosure for residential real estate located within the Village of Arlington Heights should be sent to:
Legal Department
Village of Arlington Heights
33 S. Arlington Heights Road
Arlington Heights, IL  60005

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Q: Can the Legal Department provide legal services to Village residents?


A: The Legal Department is not permitted to give legal advice to the public. Legal Department staff provide legal services to the Village as a legal entity. If you need to retain an attorney, there are attorney referral services available at the following:
  • Northwest Suburban Bar Association: 847.564.4800
  • Cook County Bar Association: 312.630.1157
  • Chicago Bar Association: 312.554.2001
For low-income individuals and senior citizens, services are provided by the Cook County Legal Assistance Foundation of Metropolitan Chicago at 847.475.3703.

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Q: If I have a neighbor dispute, can the Village help me sue them?


A: No, the Village can’t give legal advice on personal matters. The Village Prosecutor only prosecutes matters in which citations have been issued by the Village of Arlington Heights.

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Q: Does the Village have an ordinance pertaining to renting an apartment and landlords?


A: No, there are no local regulations pertaining to apartments and landlord/tenant. There are State statutes (Illinois Compiled Statutes [ILCS]) that do regulate apartments and landlord/tenants, which are:
  • 765 ILCS 705 Landlord and Tenant Act
  • 765 ILCS 710 Security Deposit Return Act
  • 765 ILCS 715 Security Deposit Interest Act
  • 765 ILCS 720 Retaliatory Eviction Act
  • 765 ILCS 725 Property Taxes of Alien Landlords Act
  • 765 ILCS 730 Rent Concession Act
  • 765 ILCS 735 Rental Property Utility Service Act
  • 765 ILCS 740 Tenant Utility Payment Service Act
  • 765 ILCS 745 Mobile Home Landlord and Tenant Rights Act
The Illinois Compiled Statutes can be accessed online at www.ilga.gov/legislation/ilcs/ilcs/asp .  Copies of the Illinois Compiled Statutes are also available at the Library and the Village Clerk’s Office.

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Q: What is the age requirement to handle, sell, serve or deliver alcohol or host or hostess upon license premises in Arlington Heights?


A: 19 years of age. 

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Q: Where can I apply for a marriage license?


A: Office of the Cook County Clerk / Marriage License Bureau.  View website.

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Q: I cannot attend the assigned court date for a traffic ticket. Can the Village Prosecutor give me a new court date?


A: The Village Prosecutor is not permitted to assign a new court date. You can have a family member, a friend or attorney to appear on your behalf to request a continuance of your court date.

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Q: What will happen if I do not appear on my assigned court date?


A: If you missed your assigned court date and there was no one in court on your behalf, you need to contact the Circuit Court of Cook County-Third Municipal District Clerk’s Office at: 847-818-3000. The Clerk’s Office will need the ticket number to look up the ticket.

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Q: Does the Village have an ordinance for curfew?


A: Yes. For persons under 17 years of age, unaccompanied/supervised by a parent, legal guardian or other responsible companion: between 12:01 am and 6 am on Saturday and Sunday; between 11 pm on Sunday through Thursday and 6 am the following day. Exceptions to this provision are located in Section 8-102b of the Arlington Heights Municipal Code.

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Q: How many animals can be kept on a single property?


A: No more than four animals over the age of four months. View Code provisions related to animals.

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Q: What are the hours for garbage collection?


A: In residential areas, between the hours of 7 a.m. and 6 p.m. In commercial areas, between the hours of 4 a.m. and 9 p.m. except in areas adjacent to residentially zoned property, in which case between: 7 a.m. and 6 p.m. View Code provisions related to Garbage.

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Q: Is smoking permitted in places of employment or in any public places in Arlington Heights?


A: Smoking is not permitted in enclosed public places and places of employment within the Village. In addition, smoking is prohibited within 15 feet of any entrance to an enclosed area in which smoking is prohibited as well as 15 feet of any outdoor eating establishment. See Chapter 19 of the village code for all smoking regulations and exemptions.

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Q: I have a ticket for a minor traffic violation. What will happen in court?


A: If you plead guilty, the judge will consider input from you and the police officer along with any other evidence that may be presented, such as your driving record, in order to reach a decision and order appropriate sanctions. Some typical orders for routine traffic violations are payment of a fine, supervision or traffic safety school.

If you plead not guilty, a trial will be held, usually the same day. The judge will listen to testimony, review relevant evidence and make a determination of guilty or innocent.

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Q: How many garage sales are allowed at a single address per year?


A: There are no specific ordinances addressing garage sales, however, residents are advised that two garage sales per year are considered reasonable for purposes of cleaning out one’s garage, basement or closets.

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Q: Are there any requirements for residential snow removal on public sidewalks.


A: There are no local requirements. The State statute (745 ILCS 75/1 and 75/2) provides:

Snow and Ice Removal Act
  • 75/1 Legislative declaration; findings It is declared to be the public policy of this State that owners and other residing in residential units be encouraged to clean the sidewalks abutting their residences of snow and ice. The General Assembly, therefore, determines that it is undesirable for any person to be found liable for damages due to his or her efforts in the removal of snow or ice from such sidewalks, except for acts which amount to clear wrongdoing as described in Section 2 of this Act.
     
  • 75/2 Residential Snow Removal; Liability for Damages. Any owner, lessor, occupant or other person in charge of any residential property, or any agent of or other person engaged by any such party, who removes or attempts to remove snow or ice from sidewalks abutting the property shall not be liable for any personal injuries allegedly caused by the snowy or ice condition of the sidewalk resulting from his or her acts or omissions unless the alleged misconduct was willful or wanton.”

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Planning and Community Development

Q: Can I submit applications to the Design Commission and Plan Commission simultaneously?


A:
Yes. However, it is important to remember that projects requiring both Design Commission and Plan Commission review are forwarded to the Village Board for action simultaneously. Therefore, it is important to work with the staff liaisons to these Commissions to ensure that your application timing works.

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Q: What if I want to make changes to my plans as work progresses?


A:
Be sure to obtain permission from the Building Department prior to making any changes to the approved plans. For all changes, submit revised plans to the Building Department to amend the permit. These plans will need to be reviewed by the Building Department as well as any other applicable Village departments. If modifications are made after Design Commission approval, then the Planning and Community Development Department must review for substantial compliance. Submit clouded, revised elevations and plans along with a written statement regarding the changes on scope of the work.

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Q: How can I make the process go faster?


A:
To minimize the time it takes to go through both the development review and building permit process, be sure that the information submitted is complete. Often times projects are delayed due to insufficient information being submitted or untimely resubmittals.

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Q: What if I’m just thinking about renovating or expanding my business? Will the Village help me before I spend a lot of money on fees and drawings?


A:
Yes. For large projects, the Staff Development Committee will be glad to review your preliminary plans before you make a formal application. The Committee, consisting of all the reviewing departments in the Village, will review your plans to help identify any major issues before proceeding. Call the Department of Planning and Community Development (847.368.5200) to discuss your plans and schedule a Staff Development Committee review.

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Q: I am modifying the outside of an existing structure. Do I have to appear before the Design Commission?


A:
Appearance before the Design Commission depends upon a number of factors, such as scope of work and location of building. It is best to contact the Planning and Community Development Department to discuss the proposal at a conceptual level to understand the Design Review requirements and whether Design Commission review is necessary or if it meets the criteria for Administrative Review.

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Q: How can I find out what Village approvals are required for my proposal?


A:
In order to find out if your use and/or development is allowed in the proposed location, you should contact the Planning and Community Development Department and ask to speak with a Development Planner. The next step would be to contact the Building Department.

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Police Department

Q: What number do I call if I need police to respond for something not very serious?


A: You must call 911 for ALL requests/incidents involving police response – emergency situations to stray dogs. The front desk of the Arlington Heights Police Department can be contacted at (847)368-5300 for basic department information.

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Q: Does the Village of Arlington Heights require village vehicle stickers?


A: All vehicles registered with the Illinois Secretary of State to an address in Arlington Heights require a valid Village of Arlington Heights vehicle sticker. Applications must be submitted to Village of Arlington Heights Finance Department.

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Q: Is it required to register my dog with the village? Can I walk my dog without a leash? How many animals can I keep at my residence?


A: A license is required for any dog over three months of age. Each license must be renewed by submitting the necessary forms to the Finance Department before January 1st. It is illegal for the owner of any dog to allow the dog to go upon any public street, alley or sidewalk or other public place unless the dog is securely on a leash. It is illegal for any person to keep more than four animals over four months of age on his or her property.

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Q: What are the parking rules and regulations for downtown Arlington Heights?


A: Use common sense and read all area parking signs before leaving your vehicle.  On any day between 8:00a.m. and 7:00p.m. except Sundays and holidays all limited time parking areas will be enforced. Moving the vehicle to another space within the same four block area will not reset the initial time restriction.  For more information visit our Parking page.

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Q: What is the curfew in Arlington Heights?


A: Curfew for persons less than seventeen (17) years of age is: 
  • Between l2:01 AM and 6:00 AM Saturday
  • Between 12:01 AM and 6:00 AM Sunday
  • Between 11:00 PM on Sunday to Thursday, inclusive, and 6:00 AM on the following day.
Unless engaged in a business or occupation which the laws of this State authorize a person less than 17 years of age to perform:

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Q: Can I park my vehicle on the street overnight?


A: It is unlawful for any person to park a vehicle on any public street between the hours of 2:00 AM and 5:00 AM of any day. Permission for overnight parking for up to three consecutive nights every calendar month can be obtained by calling the Arlington Heights Police Desk at 847.368.5300. Circumstances where a vehicle needs to parked for a longer period supervisory authorization is required.

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Q: Will I get fined for having a false alarm? Do I need a permit?


A: Premise owners will be fined on the following schedule for all false alarms determined to be caused by User Error: Number of False Alarms in a 12-Month Period
1st Fine $50
2nd Fine $100
3rd Fine $150
4th Fine $250
5th Fine $500
Subsequent Fines $500 

A permit is not required to own and operate a home/business security alarm. The Arlington Heights Police Department maintains an Emergency Information data base.  Emergency Contact Information can be provided in person at the front desk of the police department or submitted electronically.  The contact information is used to notify the home/business owner or designee of issues on the property that need attention – false alarms, unsecured doors, unreported damage, etc.

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Q: If I have an alarm system, do I need to register emergency contact information with the Police Department?


A: Yes.  In the event an alarm at a residence or business has been activated, the Police Department would need contact information on file.  Please refer to the Police Department's Document Center to complete the Emergency Information Card with your contact information.

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Public Works Department

Q: What should I do in the event of flooding?


A: If your property is in danger or if your sewer backs up, contact Public Works at 847.368.5800 during working hours or 847.368.5300 after hours.

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Q: How do I properly install a mailbox?


A: If your mailbox has been damaged in the Winter or if you are installing a new mailbox please be aware of how to properly install a mailbox that meets Village standards.

The majority of mailbox knockdowns typically result because the post supporting the mailbox has suffered severe rusting or rotting, or the mailbox is improperly mounted too close to the edge of the roadway.

A mailbox must extend no more than 12 inches away from the back of curb or the roadway edge. The mailbox post must be mounted at least 18 inches away from the back of the curb or roadway edge. The post should be strong, however it must also be able to break away if struck by an automobile or motorcycle which leaves the pavement. Brick mailboxes or other structures are not permitted in the parkway.

If you decide to install a new mailbox, contact J.U.L.I.E. at 800.892.0123 before you dig. The various utility companies will come out and mark the location of their buried facilities so that you will not damage them when you dig. If you have any questions about putting in a new mailbox, you can call the Public Works Department at 847.368.5800.

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Q: What do I do if I see a dead animal in the street or in the parkway?


A: Contact Public Works at 847.368.5800 and we will have it removed or contact the appropriate agency to respond. Normally, unless this is a large animal this is not considered an emergency.

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Q: What if I see a fire hydrant leaking or in need of repair or water bubbling up from the ground?


A: Contact Public Works at 847.368.5800 or after hours call 847.368.5300.

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Q: How do I report a traffic signal outage or malfunction?


A: Of the 74 traffic signal systems at intersections throughout the Village and on our boarders, 40 are maintained by the State, 10 are maintained by Cook County, and 24 are maintained by Village personnel. To report a signal malfunction, please call us at 847.368.5800 Monday through Friday between the hours of 7:00 AM and 5:00 PM. Outside of those hours, please call 847.368.5300.

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Q: What is the parkway and why?


A: The parkway is that portion of the public rights-of-way that lies between the street pavement and the front property line. Parkway trees and sidewalks are generally located in this area behind the curb or road shoulder.

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Q: If the parkway is public property, why must I take care of it?


A: Village maintenance of all parkways would be extremely costly and simply not practical. Parkway trees are maintained by the Village. Defective public sidewalks are also repaired by the Village. Grass cutting, driveway aprons and service walks are maintained by property owners.

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Q: How do I dispose of my leaves?


A: Residents are reminded that Village ordinance prohibits the depositing of leaves from parkways and private property on to the street. Street sweepers will bypass any area where leaves have been raked into the street, and responsible homeowners will be notified to properly dispose of the leaves. Leaves which fall upon parkways and private property should be mulched, composted or placed in paper landscape waste bags. The landscape waste bags, with sticker attached, should be placed on the lawn 3-feet back from the edge of the roadway.

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Q: Who maintains trees and landscaping in my rear yard or side yard easement?


A: Easements are actually the property of the homeowner and therefore landscape and other non-utility maintenance is the responsibility of the property owner. If a utility needs maintenance, contact the appropriate utility or Public Works for assistance in determining who is responsible.

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Q: What if I see bushes or a tree that obstructs a motorist’s view of signage or creates an obstruction at a street corner?


A: Contact Public Works to determine whose responsibility it is. Normally, private bushes that overhang sidewalks or create visibility problems are handled by the Village Engineering Department at 847.368.5260.

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Q: What if a streetlight is out?


A: If the light is on a concrete or aluminum pole, Contact Public Works at (847) 368.5800. If the light is on a wood pole, contact Commonwealth Edison at (800) 334.7661.

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Q: Why does the water taste funny in late summer?


A: The most commonly reported taste and odor problems in Arlington Heights result from two separate and distinct chemical reactions in the water itself.

The first of these taste and odor problems is often described as "chlorine smell". It is generally characterized as drinking water that smells like swimming pool water. Although counter-intuitive, the problem is not too much chlorine, but too little. The chlorine in the water is out of balance with the physical and chemical nature of the water. This results in the "strong" chlorine odor that is objectionable to customers. Typically, this problem disappears in a day or two. If this problem persists longer than two days, please call the Public Works Department and corrective measures will be initiated.

The second, and most widely experienced problem, is related to algae that grow in Lake Michigan. Simply stated, the chemical compounds geosmin and two methylisoborneal are introduced into the water by the proliferation of blue-green algae. This problem generally manifests itself during the warm weather months of June through October. Although these compounds are not harmful, the result is an "earthy or musty" taste and odor that is objectionable to a significant number of customers. It should be reiterated that these compounds pose no adverse health threat in the concentrations found in drinking water. They do, however, result in the most significant cause of taste and odor complaints received by Village water utility personnel. This specific taste and odor problem is very palate sensitive. Some people can detect these compounds at levels of 5 parts per trillion. Other people are unaware of the presence of these compounds at levels over 5,000 parts per million. This is a remarkable divergence in threshold of detection. Unfortunately, removal of the taste and odor constituents of these compounds is difficult at best. The use of various forms of carbon is widely used to adsorb the objectionable taste and odor. This water treatment technique is costly and marginally effective. The Village, the Northwest Water Commission, and the City of Evanston are currently evaluating enhanced water treatment techniques that have the potential to eliminate or greatly reduce this problem.

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Q: What are the Village's sprinkling hours?


A: Sprinkling hours are as follows: Monday - Sunday, 8 AM to Noon, and 7 PM to 9 PM.

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Public Works : Parkways & Trees

Q: What if I want to install lawn sprinklers in the parkway?


A: Residents must get a permit to install lawn sprinklers in the public parkway. Contact the Building Department at 847.368.5560 for more information.

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Q: What if I have a beehive or hornets nest that is a problem?


A: If it is in a parkway tree, contact Public Works at 847.368.5800. If it is on private property, check the yellow pages for pest control contractors.

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Q: What if my parkway tree is dying or needs trimming?


A: Contact Public Works at 847.368.5800.

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Q: What is the parkway and why?


A: The parkway is that portion of the public rights-of-way that lies between the street pavement and the front property line. Parkway trees and sidewalks are generally located in this area behind the curb or road shoulder.

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Q: Can I get wood chips for my home landscaping projects?


A: Wood chips can be picked up free of charge on the west side of Arlington Heights Road just north of Rand Road from a storage area under the Commonwealth Edison power lines.

The Village of Arlington Heights does not actually distribute these wood chips.

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Q: If the parkway is public property, why must I take care of it?


A: Village maintenance of all parkways would be extremely costly and simply not practical. Parkway trees are maintained by the Village. Defective public sidewalks are also repaired by the Village. Grass cutting, driveway aprons and service walks are maintained by property owners.

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Q: How do I dispose of my leaves?


A: Residents are reminded that Village ordinance prohibits the depositing of leaves from parkways and private property on to the street. Street sweepers will bypass any area where leaves have been raked into the street, and responsible homeowners will be notified to properly dispose of the leaves. Leaves which fall upon parkways and private property should be mulched, composted or placed in paper landscape waste bags. The landscape waste bags, with sticker attached, should be placed on the lawn 3-feet back from the edge of the roadway.

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Q: Who maintains trees and landscaping in my rear yard or side yard easement?


A: Easements are actually the property of the homeowner and therefore landscape and other non-utility maintenance is the responsibility of the property owner. If a utility needs maintenance, contact the appropriate utility or Public Works for assistance in determining who is responsible.

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Q: What if I see bushes or a tree that obstructs a motorist’s view of signage or creates an obstruction at a street corner?


A: Contact Public Works to determine whose responsibility it is. Normally, private bushes that overhang sidewalks or create visibility problems are handled by the Village Engineering Department at 847.368.5260.

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Public Works : Sewer System

Q: Where does all the water go once it is flushed down the toilet or drained from a sink or bathtub?


A: Sanitary sewage collected by the Village system flows to the Metropolitan Water Reclamation District (MWRDGC) treatment plants in Skokie, Des Plaines and Schaumburg.

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Q: What should I do in the event of flooding?


A: If your property is in danger or if your sewer backs up, contact Public Works at 847.368.5800 during working hours or 847.368.5300 after hours.

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Q: What is the Metropolitan Water Reclamation District?


A: The MWRDGC is the regional agency which receives and treats our sewage. They also constructed and maintain the deep tunnel storm water system.

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Q: What should not go into the sewers?


A: Anything that would obstruct the sewer line such as paper towels, diapers, sanitary products and rags. Any paint, motor oil, antifreeze or other hazardous chemicals or products.

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Q: Who is responsible for sewer repairs?


A: Property owners are responsible for the repair and maintenance of their sewer service line to the village sewer main. The Village maintains the system of sewer mains. If you have a backup, always call Public Works first.

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Q: Why do I have to pay to remove parkway tree roots from my sewer line?


A: Maintenance of each property’s service line is the responsibility of the property owner. Roots enter service lines through cracks or open joints which indicate that the line is in need of repair. Roots do not crack or damage pipes, they enter defects in pipes and expand and grow within the pipe.

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Q: What if my neighbor’s sump pump is draining into my yard?


A: Contact the Engineering Department at 847.368.5250.

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Q: Understanding your sewer: What is a combined sewer?


A:

Approximately 60% of the homes and businesses in the Village are served by combined sewers. These areas are generally located south of Palatine Road and north of Central Road

In a combined sewer system, sanitary sewage and stormwater both drain into the same pipes. Homes, businesses, and street drains are all connected to the local sewers, which are owned and maintained by municipalities. These local sewers flow by gravity into the Metropolitan Water Reclamation District of Great Chicago (MWRD) intercepting sewers, which then covey the flow to the MWRD water reclamation plants for treatment. 


The guide below will help you understand combined sewer overflow, the purpose of the “Deep Tunnel” program, and what causes sewer backups. The guide also offers suggestions on what you can do to prevent sewer backups and also what The Village of Arlington Heights and MWRD are currently doing to prevent sewer backups from occurring in the future.

If you have a question about whether or not your property is served by a combination sewer contact the Public Works Department at 847/368-5800.

Guide: Understanding Your Sewer

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Public Works : Streets

Q: What if I want to request a dumpster to be placed in the street for a remodeling or roofing project?


A: Contact Public Works at 847.368.5800 and we will issue permits and guidelines for dumpster placement in Village right-of-ways.
NOTE: Any dumpster that is left on the street over night must be properly barricaded with flashers for traffic safety.

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Q: What if I encounter an icy street or dangerous situation during a snowfall?


A: Contact Public Works at 847.368.5800. After hours call 847.368.5300. Refer to County and State maintained street list.

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Q: How do I properly install a mailbox?


A: If your mailbox has been damaged in the Winter or if you are installing a new mailbox please be aware of how to properly install a mailbox that meets Village standards.

The majority of mailbox knockdowns typically result because the post supporting the mailbox has suffered severe rusting or rotting, or the mailbox is improperly mounted too close to the edge of the roadway.

A mailbox must extend no more than 12 inches away from the back of curb or the roadway edge. The mailbox post must be mounted at least 18 inches away from the back of the curb or roadway edge. The post should be strong, however it must also be able to break away if struck by an automobile or motorcycle which leaves the pavement. Brick mailboxes or other structures are not permitted in the parkway.

If you decide to install a new mailbox, contact J.U.L.I.E. at 800.892.0123 before you dig. The various utility companies will come out and mark the location of their buried facilities so that you will not damage them when you dig. If you have any questions about putting in a new mailbox, you can call the Public Works Department at 847.368.5800.

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Q: What do I do if I see a dead animal in the street or in the parkway?


A: Contact Public Works at 847.368.5800 and we will have it removed or contact the appropriate agency to respond. Normally, unless this is a large animal this is not considered an emergency.

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Q: What if I see a pothole in the street which is causing a traffic hazard?


A: Contact Public Works and we will contact the appropriate agency to repair the problem.

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Q: How do I report a traffic signal outage or malfunction?


A: Of the 74 traffic signal systems at intersections throughout the Village and on our boarders, 40 are maintained by the State, 10 are maintained by Cook County, and 24 are maintained by Village personnel. To report a signal malfunction, please call us at 847.368.5800 Monday through Friday between the hours of 7:00 AM and 5:00 PM. Outside of those hours, please call 847.368.5300.

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Public Works: Traffic Signals & Street Lighting

Q: How do I report a traffic signal outage or malfunction?


A: Of the 74 traffic signal systems at intersections throughout the Village and on our boarders, 40 are maintained by the State, 10 are maintained by Cook County, and 24 are maintained by Village personnel.

To report a signal malfunction, please call us at (847) 368.5800 Monday through Friday between the hours of 7:00 AM and 5:00 PM. Outside of those hours, please call (847)368.5300.

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Q: What if a streetlight is out?


A: If the light is on a concrete or aluminum pole, Contact Public Works at (847) 368.5800. If the light is on a wood pole, contact Commonwealth Edison at (800) 334.7661.

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Public Works : Water System

Q: What are the tall water tanks for?


A: These elevated storage tanks provide the pressure for the water system and emergency water supplies for fires and service interruptions if and when they occur.

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Q: How do you make sure that the water is safe to drink?


A: Raw water is processed and treated at the Evanston filtration plant. Treatment and testing follow strict guidelines set up by the Illinois Environmental Protection Agency (IEPA). The Village also performs weekly bacteriological analysis at 20 sites throughout the water system.

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Q: What if I see a fire hydrant leaking or in need of repair or water bubbling up from the ground?


A: Contact Public Works at 847.368.5800 or after hours call 847.368.5300.

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Q: What is in the water?


A: Chlorine, fluoride and polyorthophosphate are added to the water. Chlorine is added to disinfect water from any microbial containments. Fluoride is added to help prevent tooth decay, and Polyorthophosphate is added to coat pipes internally. This prevents lead and copper contamination of the water from older plumbing.

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Q: Why do you flush the hydrants?


A: This program’s benefits are twofold. Number one this exercise helps remove corrosion and sedimentation buildup in watermains. It also serves as an annual check on the operational condition of fire hydrants.

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Q: What happens when a watermain breaks?


A: Causes of main breaks are usually corrosion of the pipe due to acidic soil or due to ground pressures created by drought or freeze/thaw cycles in the overlying soil. Breaks normally occur in older cast-iron watermains. Since 1980 all Village water mains are made of ductile iron pipe which is less susceptible to breaks.

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Q: What if the buffalo box or water shutoff box in my parkway or front yard is too high?


A: Contact Public Works and we will inspect it and if necessary we will lower it to grade to facilitate landscape maintenance and/or mowing.

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Q: What if my water pressure is low?


A: Contact Public Works at 847.368.5800.

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Q: What if I need the water shut off at my property for internal plumbing repairs?


A: Contact Public Works at 847.368.5800. After hours call 847.368.5300.

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Q: Where does our water come from?


A: Since 1985, the Village has received treated Lake Michigan water from the City of Evanston.

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Q: How does it get to my house?


A: Treated water is pumped through a 60-inch diameter reinforced concrete pipe to the Northwest Water Commission (NWWC) storage and pumping facility. From there it is pumped to the Village system through pipes ranging in diameter from 20 inches to 42 inches.

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Q: Why does the water taste funny in late summer?


A: The most commonly reported taste and odor problems in Arlington Heights result from two separate and distinct chemical reactions in the water itself.

The first of these taste and odor problems is often described as "chlorine smell". It is generally characterized as drinking water that smells like swimming pool water. Although counter-intuitive, the problem is not too much chlorine, but too little. The chlorine in the water is out of balance with the physical and chemical nature of the water. This results in the "strong" chlorine odor that is objectionable to customers. Typically, this problem disappears in a day or two. If this problem persists longer than two days, please call the Public Works Department and corrective measures will be initiated.

The second, and most widely experienced problem, is related to algae that grow in Lake Michigan. Simply stated, the chemical compounds geosmin and two methylisoborneal are introduced into the water by the proliferation of blue-green algae. This problem generally manifests itself during the warm weather months of June through October. Although these compounds are not harmful, the result is an "earthy or musty" taste and odor that is objectionable to a significant number of customers. It should be reiterated that these compounds pose no adverse health threat in the concentrations found in drinking water. They do, however, result in the most significant cause of taste and odor complaints received by Village water utility personnel. This specific taste and odor problem is very palate sensitive. Some people can detect these compounds at levels of 5 parts per trillion. Other people are unaware of the presence of these compounds at levels over 5,000 parts per million. This is a remarkable divergence in threshold of detection. Unfortunately, removal of the taste and odor constituents of these compounds is difficult at best. The use of various forms of carbon is widely used to adsorb the objectionable taste and odor. This water treatment technique is costly and marginally effective. The Village, the Northwest Water Commission, and the City of Evanston are currently evaluating enhanced water treatment techniques that have the potential to eliminate or greatly reduce this problem.

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Senior Center

Q: Why can’t we find you in the phone books?


A: Please look in the government pages at the front of the phone book. We’re part of the Village of Arlington Heights. Our phone number is (847) 253-5532.

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Q: Where are you located?


A: We are located at 1801 W. Central Road in Arlington Heights, IL  60005. We are on the southwest corner of New Wilke and Central roads. We share a plaza with Clearbrook and there is a Marathon gas station on the outlot in the front on Central.

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Q: I don’t live in Arlington Heights, but I’d like to attend.


A: The Arlington Heights Senior Center does not have residential restrictions. Although most of the people who use the Senior Center are from Arlington Heights, many of the people who come here are not from Arlington Heights. Likewise, many Arlington Heights residents also go to other Senior Centers.

The reason for this is that the Senior Center is made up of those eight individual agencies and each of those agencies has their own service area. We receive federal funds for three of the agencies and the service catchment area is established by the funding guidelines.

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Q: What are your dues?


A: We honestly do not have dues! Our programs do have fees established by their parent organization and some of these, such as the Athletic Club, have a club or membership option, as well as other ways of payment.

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Q: How do I find out about what goes on?


A: Come in for a tour by members of the Arlington Heights Senior Center Advisory Council on any Wednesday at 10:00am. Come in and walk around during any hours we are open. Stop at the front desk and pick up a copy of the newsletter. Sometimes we’re featured on the Village’s cable access. 

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Q: Sometimes I come by there and the place is packed and there’s no where to park. What are you giving away?


A: Our own programs fill our lot to capacity most mornings. Honestly, we’re not giving anything away. 

Hint: If you’re not coming for a specific program, the parking lot is generally packed in the morning and up to lunch time.  It’s usually easier to find a parking space afternoons, Mondays and Wednesday evenings and Saturday mornings.

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Q: How big is the Senior Center?


A: We’re 42,000 square feet. That’s pretty darned close to an acre.

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Q: Where do you get your funds?


A: The Village of Arlington Heights owns and operates the Senior Center and the overall operating costs of the building, its maintenance and operation of the main office are borne by the Village of Arlington Heights. We also use federal  funds in the form of Community Economic Development Association block grant.

In addition, the other seven Senior Center agencies all have their own independent budgets, and these include a mixture of funding from their parent organizations, and/or state and federal funds.

Then the “icing on the cake” is Arlington Heights Senior Center, Inc. They do fundraising and then fund capital items for the Senior Center.

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Q: What are your hours?


A: Mondays-8:30 AM-8:00 PM
Tuesdays-8:30 AM-4:30 PM
Wednesdays-8:30 AM-8:00 PM
Thursdays-8:30 AM-4:30 PM
Fridays-8:30 AM-4:30 PM
Saturdays-8:30 AM-12:30 PM

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Village Manager's Office

Q: Who is my alderman?


A:

The Village President and Trustees are elected at large in non-partisan elections,not from specific representative districts.

They all serve the entire community andeach are elected for four-year terms.

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Q: What is a Council-Manager form of Government?


A:

This is a system of local government that combines the political leadership of elected officials with the professional experience of an appointed local government manager. The Village Manager is appointed by the Village Board and implements Board decisions and policies, oversees the delivery of public services, and manages Village employees.

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Q: Can I speak at a Village Board meeting?


A: If you wish to address the Village Board on a matter that is not included on a Meeting Agenda, a resident can do so under the “Citizens to Be Heard” portion of the Agenda. The first step is for a resident to call the Village Manager’s Office, 847-368-5100, to discuss the matter with the Village Manager.

By doing so, the Village Manager is able to review the issue with appropriate Staff and provide responses at the Board Meeting, if necessary.

To participate in the “Citizens to be Heard” portion of the Agenda, a “Request to Address the Village Board” card must be filled out at the Board Meeting. The cards can be obtained from the Village Clerk. In order to provide sufficient time for all residents to speak, each person is allowed three minutes to address the Board. If a resident attends a meeting and would like to address the Board on an Agenda item, they will have an opportunity to speak when the Agenda Item comes before the Board. Residents talking on a specific Agenda Item should not speak under “Citizens to be Heard.”

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Q: When are the Village Board meetings?


A: Board meetings are held on the first and third Mondays of every month at 8 PM in the Board Room on the third level of Village Hall, 33 S. Arlington Heights Road. Any regularly scheduled Monday night Board meetings that fall on an Observed Legal or Religious holiday are held on the Tuesday night immediately following the holiday.

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Q: Where is Village Hall located?


A: 33 S. Arlington Heights Road, corner of Arlington Heights Road and Sigwalt Street, just one block south of Northwest Highway. Our phone number is 847.368-5000.

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Q: What are the hours Village Hall is open?


A: 8 AM to 5 PM, Monday through Friday. Village Hall is closed on New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day and day after, Christmas Eve and Christmas Day.

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Q: Does the Village oversee the Park District and Library?


A: The Arlington Heights Park District and Arlington Heights Memorial Library are two separate governmental entities. The Village has no jurisdiction over the policies and programs for the Park District or the Library. The phone number for the Park District is 847.577.3000; the Arlington Heights Memorial Library phone number is 847.392.0100.

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Q: Can I reserve a room at Village Hall?


A: Some Meeting Rooms are available for the public to reserve for a meeting, provided the group planning the meeting is from another Village governmental agency, is a non-profit organization primarily based in Arlington Heights, or organizations comprised predominately of either Village residents or business owners or both. The Village Hall Room Reservation Form can be downloaded from the Village Manager’s Office website page, or please call 847.368.5100.

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Q: What is the difference between a Village Manager and a Village President (Mayor)?


A:

The Village Manager is the full-time professional administer appointed by the Village Board to oversee day-to-day operations of the Village, make recommendations to the Board, and implement the Board’s policies and decisions. As administrative head of the Village, the Village Manager is responsible for the supervision and coordination of all Departments, and the appointment of Village personnel other than those members of the Police and Fire Departments who are appointed by the Board of Fire and Police Commissioners.

The Village President, who can also use the title “Mayor”, is an elected position that serves as the presiding officer of the Village Board. The Village Board consists of the Village President and eight Trustees who are elected at large to serve four-year terms. The Board is the legislative branch of the Village and exercises its powers as provided by State law and Village ordinance relating to the health, safety and welfare of the Village. The Village President also serves as the Liquor Commissioner. 

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