New Residents

New Residents : Checklist

• Use 9-1-1 for all Police and Fire Services. 9-1-1 is for both emergency and non-emergency calls.
   
• Village Ordinance requires that you purchase a new Village vehicle sticker for $30. The stickers can be purchased at the front counter of the Finance Department in Village Hall, 33 S. Arlington Heights Road. Once a sticker is purchased you will be able to purchase annual stickers through a mail-in order form that will be sent to you from the Finance Department. 
   
• The Village has twice-a-week refuse collection per the contract with Groot Recycling and Waste Services. All single-family occupied residences in Arlington Heights are required to maintain a current account with Groot.
  
  For more information visit our Refuse Recycling & Yardwaste page.
    
• Water service must be established by calling Water Billing 847.368.5520. The rate charged for the Lake Michigan water and related sewer service is $4.36 per 1,000 gallons, and you will be billed once every two months for the service. When setting up your service, be sure to inquire about the Automatic Billing Payment program. The Village has converted to an electronic water meter reading system. Only the inside meter attached to the water supply measures and records water consumption.
   
• Overnight parking is prohibited unless the Police Department gives prior permission. If you or your guests plan to park overnight, call the Police Department at 847.368.5300. 
   
• If the sewer line of your home is not functioning, please call the Public Works Department at 847-368-5800 on weekdays between 7 AM and 4:30 PM.  A Village employee will inspect the sewer main to determine whether the problem is the Village's responsibility. After hours, or on weekends, call the Police Desk at 847.368.5300. If the problem is the resident's service line, a licensed and bonded plumbing company should be contacted at once to see that the sewer is properly rodded. A resident's service line runs from their home to the point of connection to the Village's sewer main.