Integrated Services


Integrated Services Department includes the Village Manager, Assistant Village Manager, the Village Manager’s Office administrative staff, Community Relations, and the Information Technology & Geographical Information Divisions.   The Assistant Village Manager oversees the functions of Community Relations, Village Manager's Office and IT. The focus of Integrated Services is to optimize interdepartmental processes and to assess the effectiveness of Village processes by using strategic and organization-wide thinking.

Various services of the I.S.D. include leveraging technology to optimize Village operations, improve customer service and enhance citizen engagement; delivering Village information to the public using in the website, newspapers, social media, and other technologies as they grow in popularity; instilling a Village-wide spirit of continuous improvement and providing a positive customer service experience while delivering efficient and effective services.

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Village Manager

Randy Recklaus is the Arlington Heights Village Manager and he was appointed to the position by the Village Board. As part of the council-manager form of government the Village operates under, the Manager's role is to oversee and coordinate the day-to-day operations of the Village.

The Village Manager is a bridge between the Village Board and the operational departments, ensuring that the Board has the information and context it needs to make decisions and set priorities. The Manager's other key role is giving direction to departments and coordinating resources needed to carry out the Board's decisions.

Village Manager's Office

Administrative Support & Special Projects
Coordination of interdepartmental initiatives, processing requests and feedback received from residents and businesses, and preparation of weekly informational Board packets.

Liquor Licenses
Administration of liquor licenses, monitoring liquor law changes and trends, and suggesting municipal code changes.

Downtown Public Parking Program
Evaluating special requests about parking, signage, policies and establishing rules and regulations.

Meeting Room Scheduling
Coordination of the users of public meeting space in the Village Hall including conference room set-up and assistance with audio/visual equipment.

Customer Service Enhancement Initiative
Provide internal leadership regarding the conveyance of excellent customer service.

News
Register for Community Bike Ride October 6
A great 4-mile or 13-mile bike trip through Arlington Heights is planned for Saturday, October 6. The group will leave at 9:15 from North School Park. You can easily register online or at the park at 8 a.m. the morning of the event.... Read More
Register for Community Bike Ride October 6
Community Bike Ride
Make a Video for SAVE Challenge!
Local High School students are invited to participate in the SAVE Challenge where your video message could be chosen as a public service announcement to help educate everyone about the dangers of speeding.Unfortunately, speeding related fatalities ha... Read More
Make a Video for SAVE Challenge!
Odometer showing 80 mph
Document Destruction Event Saturday, October 13
It's time to get rid of those old bank statements, receipts and personal files at the Document Destruction event on Saturday, October 13 at Arlington Park Racetrack. Please enter the racetrack from the Euclid Avenue entrance. Residents can bring up t... Read More
Document Destruction Event Saturday, October 13
Document Destruction, October 13, 9-Noon
Nominate Someone Awesome Now for a Heart of Gold Award
We all know of someone awesome at work, school, in our community or neighborhood. Now is the time to nominate that person or group for one of 11 Hearts of Gold awards! The nomination process is simple and the reward is worth it!... Read More
Nominate Someone Awesome Now for a Heart of Gold Award
Hearts of Gold Nominations