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Pay Bill Online
Welcome to Online Payments! We offer you the ability to pay for tickets, parking permits, and water bills from the convenience of your home. Residents also have the option to use our drop-off payment box that is located outside Village Hall by the Arlington Heights Road exit of the Municipal Parking Garage, on the south side of the exit. This drop-off box is checked regularly; or by mail to 33 S. Arlington Heights Road, Arlington Heights IL, 60005.
Information below on how to register for the new Water & Sewer Online Portal, and how to find your NEW Customer and NEW Account Number.
Pay Your Ticket
Pay For Your Parking Permit
General Billing Portal
Pay for invoices received for such things as false alarms, insurance, etc. Use invoice number when prompted for “Bill number”
Pay Your Ticket
Pay For Your Parking Permit
General Billing Portal
Pay for invoices received for such things as false alarms, insurance, etc. Use invoice number when prompted for “Bill number”
New Online Water Billing Online Portal!
The Village has launched its new Online Water Billing Portal which allows users to sign up for auto pay, pay bills online, track water usage, connect with staff, and more!
Payments can also be made by phone at 847 994-0814, paid by mail, or in-person at Village Hall.
Watch this How-To Video to learn how to sign up for auto pay, paperless billing, and more!
Locating Your New Customer & Account Number: Located on Your Recently Received Water Bill
Your new Customer and new Account Numbers are located on the water bill that was most recently mailed to your home. They are located in the section identified in red in the image below.
Determining Your New Customer and Account Numbers: Using Your Old Account Number
You can also use your old water bill to generate your new account number and customer number by following these directions:
The Village has launched its new Online Water Billing Portal which allows users to sign up for auto pay, pay bills online, track water usage, connect with staff, and more!
Payments can also be made by phone at 847 994-0814, paid by mail, or in-person at Village Hall.
Watch this How-To Video to learn how to sign up for auto pay, paperless billing, and more!
Locating Your New Customer & Account Number: Located on Your Recently Received Water Bill
Your new Customer and new Account Numbers are located on the water bill that was most recently mailed to your home. They are located in the section identified in red in the image below.
Determining Your New Customer and Account Numbers: Using Your Old Account Number
You can also use your old water bill to generate your new account number and customer number by following these directions:
- Locate your old Account Number on your OLD bill, prior to January 2024.
- Your old account number is a set of two numbers, separated by a dash. For example: 11111-22222. (The amount of numbers in each section may be anywhere from 3 to 6 numbers, and may look like 111-222, 1111-2222, 11111-22222.)
- Your old account number will be used to identify your NEW Customer Number and your NEW Account Number, as described below.
- New Customer Number:
- Locate the first half of your old Account Number. This will be used to identify your new Customer Number. The new Customer Number must be 7 digits long. Add a 1, 10, 100, or 1000 to the first half of your old account number, until it is 7 digits long, and this is your new Customer Number.
- If your old account number is 111-222, your new Customer Number is 1000111
- If your old account number is 1111-222, your new Customer Number is 1001111
- If your old account number is 1111-2222, your new Customer Number is 1001111
- Locate the first half of your old Account Number. This will be used to identify your new Customer Number. The new Customer Number must be 7 digits long. Add a 1, 10, 100, or 1000 to the first half of your old account number, until it is 7 digits long, and this is your new Customer Number.
- New Account Number
- Your new Account number is the second set of numbers, after the hyphen.
- If your old account number is 111-222, your new account number is 222
- If your old account number is 1111-2222, your new account number is 2222
- If your old account number is 11111-22222, your new account number is 22222
- Your new Account number is the second set of numbers, after the hyphen.
Online Payment Information and Contact
Water meter billing is completed by the Finance Department staff. Public works staff reads meters electronically and transfers the data to the Finance Department. Water consumption is billed bi-monthly and includes a service charge and other equipment or testing specific to individual residences. The Village receives Lake Michigan Water from the Northwest Water Commission via the City of Evanston. Well water is not used in the Village water system although deep wells are maintained as back up water sources.
JANUARY 2024 WATER BILL ANNOUNCEMENT
Please note that beginning in January 2024, the Village will be switching over to a new water-billing portal and online payments will be temporarily unavailable.
JANUARY 2024 WATER BILL ANNOUNCEMENT
Please note that beginning in January 2024, the Village will be switching over to a new water-billing portal and online payments will be temporarily unavailable.
Beginning in 2024, Village Vehicle Stickers and Dog Tag Licenses are no longer required.
To Pay Ticket Online:
Have the ticket number and/or license plate available and pay online.
To Pay By Mail:
Enclose a copy of the citation and check or money order (DO NOT SEND CASH) payable to:
Village of Arlington Heights Finance Department
33 S. Arlington Heights Road
Arlington Heights, IL 60005
To Pay in Person:
Visit one of our cashiers at the Finance counter inside Village Hall. After hours payments can be dropped off in the night box located on the first floor of the Municipal Garage outside the north entrance to the building.
To Pay by Phone:
Contact one of our Finance cashiers at: 847.368.5531 or 847.368.5522.
Have the ticket number and/or license plate available and pay online.
To Pay By Mail:
Enclose a copy of the citation and check or money order (DO NOT SEND CASH) payable to:
Village of Arlington Heights Finance Department
33 S. Arlington Heights Road
Arlington Heights, IL 60005
To Pay in Person:
Visit one of our cashiers at the Finance counter inside Village Hall. After hours payments can be dropped off in the night box located on the first floor of the Municipal Garage outside the north entrance to the building.
To Pay by Phone:
Contact one of our Finance cashiers at: 847.368.5531 or 847.368.5522.