Health, Human & Disability Services

Arlington Heights is committed to serving the needs of the community through disability, environmental health, social, nursing, and senior services, as provided through the Health & Human Services department in an effort to produce and maintain an environment that provides optimum health, safety, comfort and well-being, now and for future generations.

Disability Services

The Village of Arlington Heights is committed to ensuring that every citizen is afforded an equal opportunity to participate in Village programs, services, facilities and communications. The Village's Disability Services Coordinator works to ensure overall accessibility within the Village of Arlington Heights for people with disabilities. This is accomplished through community education and training, information and referral, advocacy, and through the provision of technical assistance to citizens, their families, businesses, other agencies, and organizations. 

Technical assistance is available to the public on such laws as the Americans with Disabilities Act, Fair Housing Amendments Act, Section 504 of the Rehabilitation Act, Individuals with Disabilities Education Act, Illinois Environmental Barriers Act, Illinois Accessibility Code and other pertinent laws and ordinances. 

For assistance regarding disability services, please do not hesitate to reach out to the Village's Disability Services Coordinator, 847.368.5793, or send email to  [email protected]

Arlington Heights Programs for Residents with Disabilities 

  • ADA Technical Assistance
  • Information & Referral  
  • Emergency 9-1-1 Registration Program (Application)
  • Refuse Discount  
  • Service Animal Licensing Fee Waiver 
  • Taxi Subsidy Program (Application
  • Vehicle Sticker Discount (Application to Print)
  • "Connections" Newsletter 
  • Closed Captioned Televised Village Board Meetings 
  • Presentations and Workshops
  • Sign Language Interpreters and Materials in Accessible Formats 

Americans with Disabilities Act | Title II Policy 

It is the policy of the Village of Arlington Heights that the Village will not discriminate on the basis of disability in admission to, or operations of its programs, services or activities. The Village of Arlington Heights does not discriminate on the basis of disability in its hiring or employment practices. This notice is provided as required by Title II of the Americans with Disabilities Act of 1990. 

Questions, concerns, complaints, or requests for additional information may be directed to the designated Village's Disability Services Coordinator Monday through Friday from  8:00 a.m. to 4:30 p.m. 

Individuals who need auxiliary aids for effective communication in programs, services and activities of the Village of Arlington Heights are invited to make their needs and preferences known to the ADA Coordinator This notice is available in accessible formats from the ADA Coordinator.

ADA Title II Self Evaluation & Transition Plan

Disability Rights in Housing

We welcome you to view the recent Arlington Heights Disability Rights in Housing presentation in PDF format.

ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Village of Arlington Heights. The Village's Personnel Policy governs employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. 

The complaint should be submitted by the grievant as soon as possible but no later than 60 calendar days after the alleged violation to David Robb, the Disability Services Coordinator. Within 15 calendar days after receipt of the complaint, the Disability Services Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Disability Services Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Village of Arlington Heights and offer options for substantive resolution of the complaint.If the response by the Disability Services Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Village Manager. Within 15 calendar days after receipt of the appeal, the Village Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Village Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by the Disability Services Coordinator, appeals to the Village Manager or designee and responses will be retained by the Village of Arlington Heights for at least three years. 

Snow Shoveling Referral Program
The Village of Arlington Heights Snow Shoveling Referral Program provides Arlington Heights residents who are over age 60 or who have a disability with the names and contact information of teens willing to shovel snow.

By participating in this snow shoveling referral program and providing contact information, residents wanting your assistance will be provided with a list of teens willing to shovel snow in your area.  The resident is responsible for contacting the teen and for making the scheduling and financial arrangements.  The teen is responsible for snow shoveling or notifying the resident if they are unable to complete the work.

This program was initiated by the Arlington Heights Youth Commission, endorsed by the Arlington Heights Senior Citizens Commission and the Arlington Heights Commission for Citizens with Disabilities. 

The Village does not do background checks on any of the participants, teens or seniors citizens or persons with disabilities. Both parties should do their own interview and/or reference check if desired, before signing on with a particular client or teen. Referrals for teens, senior citizens and persons with disabilities will come through the Arlington Heights Senior Center.

Interested residents should fill out the 
Snow Shoveling Referrals Request form.  We hope this is of help to those that need it.  Teens, please fill out the Teen Application for Snow Shoveling, and thank you so much for your service!

Frequently Asked Questions...

What if there are no teen shovelers in my area? 
We might not have enough teens to refer to our residents. It’s a voluntary program and not intended to be the resident’s only option for snow shoveling.

How do I know what to pay/charge for this service? 
That is up to the resident and the teen. The suggested range is $10.00 to $15.00 per hour.

What if the teen shoveler does not show up? 
Try to reconnect with the teen. If you do not receive a timely return call, then consider contacting another teen about your snow shoveling needs.



Environmental Health

The Environmental Health Division (EHD) staff works with the citizens of our community in an effort to maintain an environment that provides optimum health, safety, comfort and well being, now and for future generations. The Village's EHD consists of three inspectors, with Bachelor of Science degrees in Environmental Health. All of the inspectors are licensed by the State of Illinois Department of Professional Regulation as Environmental Health Practitioners. This division is responsible for the Food Service Program, Community Environmental Health, Recreational Programs, Day Care Programs, and Construction and Licensing. 

The EHD staff works with the citizens of our community in an effort to maintain an environment that provides optimum health, safety, comfort and well being, now and for future generations. 

Community Environmental Health Program
The goal of this program is to promote public health and safety, as well as minimize any environmental health hazards that can lead to illness in our community. 

Construction & Licensing Program 
The goal of this program is to assure that businesses, which fall under the inspectional jurisdiction of Health Services, are constructed and maintained in compliance with Federal, State and local health codes. The department provides an in-depth review of all newly constructed or remodeled establishments during the planning and building permit phases. When establishments, such as food service operations, are constructed to code, they are easier to maintain and keep clean. Proper construction plays an important role in minimizing health, sanitation and safety issues during the operating life of the business. During the construction phase, staff routinely consults with contractors and makes periodic visits to the facilities. Health Services also inspects all new businesses that have applied for licenses. This allows staff to inspect existing buildings that have changed tenants to assure that the structure is being maintained and proper sanitation and operational practices are in place. 

Day Care Program
The goal of the Day Care Program is to ensure safe and sanitary environments for the children using the facilities. These facilities are inspected a minimum of twice a year. Items noted during these inspections include:

  • Staff to child ratios 
  • Physical facilities 
  • Safety aspect 
  • Condition and amount of play equipment 
  • Diapering practices 
  • Personal habits of staff 
  • General sanitation

The food service operation in these facilities is also inspected. The Village also responds to concerns, inquiries and complaints from the public. 

Food Handler Program
The ANSI approved Food Handler Program page provides online resources for food safety courses.

Food Service Program
The goal of the Food Service Inspection Program is to prevent food-borne illness outbreaks from occurring in our community. To achieve this goal, staff routinely conducts unannounced inspections in all local facilities selling and serving food. During these visits, staff works with food handlers to reinforce the important principles of food service and sanitation. During inspections the following are examined...

  • Source and condition of food products received 
  • Temperature control of potentially hazardous foods 
  • Potential for cross-contamination in the facility 
  • Personal hygiene practices 
  • Design and maintenance of equipment 
  • Safe and adequate water, sewer and plumbing facilities 
  • Insect and rodent control 
  • General structural maintenance

Staff conducts follow-up inspections when necessary to assure compliance with the Illinois Department of Public Health, and Food Service Sanitation Code. Every effort is made to improve the general knowledge base of the food handlers at each facility. Staff offers separate in-service training seminars to further educate the food handlers. Educational materials and programs are also offered to other interested organizations. Staff investigates all emergencies such as fire, flood, power interruptions, or food-borne illness outbreaks, and responds to complaints when received from the public. 

To report a foodborne illness from a restaurant in Arlington Heights, please complete the online form on the Cook County Public Health Department's website or call 708-836-8699 or use the Cook County complaint form to begin an investigation.

Illinois Food Service Sanitation Manager Certificate
Read the Illinois Department of Public Health guidelines to apply for a Food Service Sanitation Manager Certificate, or FSSMC.

Nuisance Abatement 
Nuisance abatement is essential in maintaining Arlington Heights as a premiere community. It provides the public with the opportunity to address environmental concerns in the community. The staff responds to a variety of issues including...

  • Insect and rodent control 
  • Improper refuse and yard waste disposal 
  • Property maintenance and improper growth of grass & weeds
  • General health and sanitation concerns regarding housing.

Outdoor Fireplace Guidelines
The Arlington Heights Environmental Commission shares the following guidelines for outdoor fireplace use. They are presented in the interest of public safety, environmental protection, and as a courtesy to our neighbors. Questions can be directed to the Health & Human Services Department at 847.368.5760. 

  • No open burning is allowed. Only pre-fabricated units, intended for outdoor fires may be used.
  • Outdoor fires should use gas or clean, seasoned firewood. Rubbish, refuse, and yard waste must not be burned.
  • Fires should be of a reasonable size and must not be closer than 15 feet from any structure.
  • Fires must be managed in such a way that smoke and particulates are minimized, so as not to be a danger or detriment to a neighbor’s health, safety, comfort, or welfare.
  • Fires should always be attended by a responsible adult.
  • Water or a portable fire extinguisher should be in close proximity.
  • Fires should be extinguished when complete and should not be allowed to smolder or generate smoke.
  • Fires must be extinguished if requested by Village Officials.
  • Do not use fireplaces when wind velocity is high, so particulates and smoke do not become objectionable to adjoining properties.
  • Please refrain from having an outdoor fire on air pollution action days or on one in which the air quality index is above 100. 

Radon Monitoring 

Radon monitoring allows residents to test their homes by obtaining a short-term radon test kit from Health Services. The cost of the test is $10, is available by appointment only, and is payable at the time the kit is received. The kit is then deployed in the home for 72 hours and returned for analysis. The results are mailed to residents. Long-term test kits are also available, on a limited basis, at the cost of $20. These kits are deployed in the home for 30 days. For detailed information about radon visit the EPA website.  Please contact Health Services at 847.368.5760 for an appointment to pick up a test kit. 

Recreational Program
The goal of the Recreational Program is to protect the health, safety and general welfare of persons using these facilities through education and enforcement of minimum standards. Throughout the summer months, Health Services conducts inspections of all public and semi-public swimming pools, spas, etc., ( i.e. Park District, motel, apartment pools). Indoor pools/spas are inspected throughout the year. Outdoor pools are inspected during the summer months. These inspections evaluate the sanitation level, safety equipment, water chemistry, water clarity, as well as equipment maintenance. Arlington Heights requires outdoor pools to have an attendant, on-site, during the hours of operation. Spas are also inspected and they have their own unique hazards due to the small amount of water they contain, water temperature and the number of people using these facilities. They must be monitored closely to assure that the water chemistry and temperature are maintained within the proper parameters. Children under 12 years of age are not allowed to use spas. In an effort to minimize health risks to the general public, EHD also inspects hair and nail salons, barbershops, tanning salons and health clubs for sanitation and safety concerns.

Refuse, Recycling and Landscape Waste Program

The Health & Human Services Department coordinates the garbage/refuse service, curbside recycling, and landscape waste programs with the Village contractor. The Department acts as liaison between the residents and the contractor. Approximately every five years, the Department prepares and oversees the bidding process for a new solid waste contract for the Village. The Village's current solid waste program provides garbage/refuse service once weekly with an opportunity to subscribe for a twice weekly collection, curbside recycling, and landscape collection once weekly (from April 1 to December 15). The program services all single-family homes, multi-family dwellings containing less than 4 units, and town homes requesting that solid waste collection be provided in accordance with all provisions of the Village's solid waste program. 

Health & Human Services also coordinates the Refuse Discount Program for the Village. Householders aged 65 and over, are eligible for a discounted collection rate. Households with an annual income of less than $16,000 are eligible for an additional refuse discount if the householder is disabled or age 65 or older. For more information on these discounts, those 65 and older may contact the Senior Center at 847.253.5532, and residents with a disability meeting these financial guidelines may call the Village's Disability Coordinator at 847.368.5793. 

Environmental Health is also responsible for implementing multi-family recycling in complexes larger than three units. It is also involved in the coordination of multi-family solid waste disposal at the Regional Transfer Station operated by the Solid Waste Agency of Northern Cook County (SWANCC). Visit their website for more information.  

Shopping Center Inspections
Routine inspections of shopping centers are conducted. If problems exist with refuse disposal, windblown debris, illegal dumping, etc. staff follows up with the center's management. Staff also responds to other complaints regarding noise, refuse, etc. 

Nursing Services

The Village's two registered nurses provide skilled nursing services, under physicians' orders, for residents in their homes. Health screening clinics for hypertension, diabetes, cholesterol, and TB are available during clinics located at the Village Hall and the Senior Center. The nurses manage the Village-wide influenza vaccination program, provide vision and hearing screenings in our parochial schools, and are involved in inspections of day care centers. 

Nursing Services provides home visits to our home-bound residents who do not qualify for Home Health Care. The nursing staff visits 60 - 80 patients per month. The monthly visits can include lab draws or anticoagulant checks via the Coaguchek machine. Staff also will fill pillboxes for those unable to do so themselves, administer injections, and make physical assessments for instability. Referrals usually come from a home care agency, a doctor, family members, or the residents themselves. Occasionally a resident may need to be seen more often, but on a temporary basis only. When necessary, a referral is made to Home Health, Catholic Charities, or Kenneth Young for social service support. 

For man-made or natural disasters and infectious disease outbreaks, Nursing Services collaborates with Cook County Department of Public Health (CCDPH), Illinois Department of Public Health (IDPH), Northwest Community Hospital (NCH) and other agencies to address the response needed.

Blood Pressure Screenings: Walk-Ins Welcome

  • Mondays from 3:00 p.m. to 4:30 p.m. and Thursdays from 8:30 a.m. to 10:00 a.m. at Village Hall
  • Mondays from 8:30 a.m. to 10:00 a.m. at the Senior Center
  • Screenings are free

B-12 Injections 

  • Mondays from 3:00 p.m. to 4:30 p.m. and Thursdays from 8:30 a.m. to 10:00 a.m. at Village Hall
  • You must have a doctor's order or current pharmacy label on vial of medication
  • The cost is $3

Cholesterol Screenings 

  • Will be done on an appointment basis the second Wednesday of each month alternating between Village Hall and the Senior Center
  • 12-hour fast is required
  • The cost is $20 for total, HDL & LDL
  • Call 847-368-5760 to book your appointment

Diabetic Blood Sugar Screenings: Walk-Ins Welcome

  • Mondays from 3:00 p.m. to 4:30 p.m. and Thursdays from 8:30 a.m. to 10:00 a.m. at Village Hall
  • Mondays from 8:30 a.m. to 10:00 a.m. at the Senior Center
  • The cost is $3

Hepatitis B Adult Vaccine

  • Mondays from 3 p.m. to 4:30 p.m. and Thursdays from 8:30 a.m. to 10 a.m. at Village Hall
  • Please call for availability at 847.368.5760
  • The cost is $55

INR/Anticoagulation Testing 

  • Mondays from 3:00 p.m. to 4:30 p.m. and Thursdays from 8:30 a.m. to 10:00 a.m.  at Village Hall
  • You must bring your physician’s phone and fax numbers along with current dosage
  • The cost is $7

TDap (Tetanus, Diphtheria, Pertussis) Vaccine

  • Mondays from 3:00 p.m. to 4:30 p.m. and Thursdays from 8:30 a.m. to 10:00 a.m.  at Village Hall
  • Please call for availability at 847.368.5760
  • The cost is $45

Tuberculosis (TB) Testing 

  • Mondays from 3:00 p.m. to 4:30 p.m.  
  • You must return the following Thursday for results
  • Please call 847.368.5760 for more information
  • Parental consent needed for children under 18 years of age
  • The cost is $15
  • Click here to fill out the online questionnaire
** Medicare cannot be billed for the services offered as the Village of Arlington Heights is not an approved provider.
Seasonal Preparedness

Every season brings its fair share of health-related situations to be prepared for.  With summer upon us, we offer up tips & tools for Sun Safety and Mosquito Bite Prevention.  

Visit our Health & Human Services Department page and learn how to safeguard yourself against sun exposure and mosquito bites.

Social Services

The philosophy of the Village’s Social Services Division is to empower residents by strengthening self-efficacy and providing solution-focused services that create real change. Through our holistic approach, we effectively connect residents to resources. Our vast collaborative with local agencies allows us to address a range of presenting challenges. We offer services to Arlington Heights residents of all ages and demographics in both English and Spanish. Our division offers the following programs: 

Counseling Subsidy 
Our mental health program provides residents with a comprehensive assessment to connect individuals with the most appropriate level of care. We offer brief, strategic therapy, crisis intervention in collaboration with our first responders, and referrals to local providers. We also offer counseling subsidy in situations where cost is a barrier to residents receiving care. 

Financial Assistance 
Residents experiencing a financial hardship may apply for short-term financial support through our emergency assistance program. Assistance requests also provided for basic needs, such as rent or utilities. We are assist with applications for Nicor Share and Access to Care. Additional referrals and connectivity to other community resources are provided at intake. 

C.A.P. and Park Scholarships 
Scholarships for Park District programs are available for families who qualify based on household income and family size. This discount covers two programs per session for each member of the family. In addition to classes, the scholarship may cover other activities, such as pool passes and summer camps. Residents can also apply for the Children At Play (C.A.P.) scholarship which provides financial support for before and after school programming. 

Community Outreach 
Education and training are provided to various organizations on a range of social service related topics. This collaboration aims to increase awareness of available resources in an effort to serve our residents and the community. 

Resource Referrals 
This service is provided to all people requesting information and guidance to address social needs for themselves or their family members. Through our community partnerships, we provide referrals to local social service agencies. For more information on affordable housing, please see the Planning & Community Development Department

Holiday Assistance 
As “The City of Good Neighbors” Arlington Heights offers a Holiday Assistance Program for families in need. Residents and businesses sponsor individuals or families, and provide food and gift donations. This program serves as many residents as there are sponsors. If you are interested in sponsoring a family or participating, please contact us for more information, or kindly fill out our application:

If you are interested in any of our services, please call 847-368-5791 to schedule an intake. Applications may be filled out prior to intake or at the time of intake.