Water and Sewer Billing and Portal Information

Register for the Arlington Heights Online Water & Sewer Billing Portal
The Village's new Online Water & Sewer Billing Portal is up and running! Register today and set up auto billing, pay a bill online, track water usage trends, switch to paperless billing, view an online bill, communicate with staff, and more!

In order to register for your new Online Water & Sewer Billing Portal, you will need your NEW account number and NEW customer number. You can find them on your water bill that was mailed to your home. 

Locating Your New Customer & Account Number: Located on Your Recently Received Water Bill
Your new Customer and new Account Numbers are located on the water bill that was most recently mailed to your home. They are located in the section identified in red in the image below. 



Determining Your New Customer & Account Number
You can also use your old water bill to generate your new account number and customer number by following these directions: 

• Locate your old Account Number on your OLD bill, prior to January 2024.
  • Your old account number is a set of two numbers, separated by a dash. For example: 11111-22222. (The amount of numbers in each section may be anywhere from 3 to 6 numbers, and may look like 111-222, 1111-2222, 11111-22222.)
  • Your old account number will be used to identify your NEW Customer Number and your NEW Account Number, as described below. 

• New Customer Number:
  • Locate the first half of your old Account Number. This will be used to identify your new Customer Number. The new Customer Number must be 7 digits long. Add a 1, 10, 100, or 1000 to the first half of your old account number, until it is 7 digits long, and this is your new Customer Number. 
    
    • If your old account number is 111-222, your new Customer Number is 1000111
    • If your old account number is 1111-222, your new Customer Number is 1001111
    • If your old account number is 1111-2222, your new Customer Number is 1001111
      
• New Account Number
  • Your new Account number is the second set of numbers, after the hyphen. 
    • If your old account number is 111-222, your new account number is 222
    • If your old account number is 1111-2222, your new account number is 2222
    • If your old account number is 11111-22222, your new account number is 22222

Video on How To Use the Village's Online Water & Sewer Portal 
Watch this video on how to sign up for your new Water & Sewer Billing Portal, beginning February 15, 2023. 

Re-Signing Up for Auto Pay
As we move from one software product to the new software product, credit card or debit card information that has been entered by users for autopayment, will NOT be transferred over. Users who have signed up for autopay via credit or debit card on the Village's website will need to re-sign up for autopay in the new platform beginning in February 2024. 

Current autopay will remain in place through the December 22nd water bill, which will be charged on January 11th. Beginning in February 2024, autopay users will have to resign up.